Microsoft 365 System Administrator
About The Position
The U.S. Committee for Refugees and Immigrants (USCRI) is seeking a motivated, service-oriented Microsoft 365 Administrator for its Management Information Systems (MIS) team at its Arlington, Virginia office. The role supports Microsoft 365 cloud services, manages employee computers and mobile devices through Microsoft Intune, provides Level 2 technical support, and assists with cloud and IT infrastructure administration. It also provides hands-on support for conference room technology, online meetings, and audiovisual equipment. This is a fully on-site position supporting USCRI headquarters, field offices, and remote employees. The administrator configures and deploys computers, manages IT equipment and inventory, and supports Microsoft 365 and endpoint administration. The role reports to the Director of MIS and works closely with the Senior Cloud Systems Administrator to maintain secure, reliable, and efficient technology services.
Requirements
- Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience.
- At least 2 years of working experience in IT support, Microsoft 365 administration, and/or systems administration.
- Experience configuring and deploying computers.
- Knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Strong troubleshooting, communication, and customer service skills.
- Ability to work independently and collaboratively in a small IT team.
- Ability to work full-time on-site at USCRI's Arlington headquarters.
Nice To Haves
- Experience with Microsoft Azure and Microsoft Defender.
- Familiarity with Cisco Meraki and Umbrella.
- Basic PowerShell scripting skills.
- Ability to develop and manage automated workflows using Power Automate to improve operational efficiency.
- Microsoft certifications such as MS-900, MD-102, or AZ-900.
Responsibilities
- Administer Microsoft 365 user accounts, licenses, and access permissions.
- Support Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Entra ID.
- Configure and manage Windows and mobile devices using Microsoft Intune MDM.
- Manage endpoint security settings, Microsoft Defender, multifactor authentication (MFA), and Conditional Access policies.
- Assist with MFA, endpoint compliance, and Microsoft Defender security configurations.
- Support software installation, patching, and device troubleshooting.
- Provide Level 2 technical support for hardware, software, Microsoft 365, and network connectivity issues.
- Manage and resolve IT support tickets in a timely manner.
- Provide on-site technical assistance at headquarters and remote support to field offices.
- Troubleshoot Windows computers, printers, mobile devices, and office technology.
- Provide technical support for Microsoft Teams and Zoom meetings and webinars.
- Maintain and troubleshoot conference room audiovisual equipment, including displays, cameras, microphones, speakers, and related peripherals.
- Purchase, receive, configure, and deploy laptops, desktops, and IT equipment.
- Prepare computers and user accounts for new hires and interns.
- Coordinate equipment collection and access changes during employee offboarding.
- Maintain IT asset inventory, warranty records, and equipment assignments.
- Support equipment replacement, maintenance, and secure disposal.
- Assist with routine monitoring and maintenance of IT infrastructure.
- Troubleshoot Wi-Fi, VPN, and basic network connectivity issues.
- Support Cisco Meraki networking equipment and office IT systems.
- Assist with security policy implementation, system updates, and documentation.
- Escalate complex infrastructure and cybersecurity issues to the Senior Cloud Systems Administrator.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
