Microsoft 365 Enterprise Administrator

National Church Residences•Dublin, OH

3d•Hybrid

About The Position

National Church Residences is hiring a senior-level, individual-contributor Microsoft 365 Enterprise Administrator for a hybrid role based in Columbus, Ohio. The position serves as the enterprise technical owner of the Microsoft 365 tenant, overseeing Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID (Azure AD), Intune, and related services. The administrator is accountable for platform ownership, governance, security, and overall tenant health, working with IT Security, Application Services, data platform teams, and an external Managed Services Provider (MSP) to maintain a secure, compliant, high-performing collaboration environment aligned with business and technology roadmaps. The role owns service configuration, monitoring, optimization, licensing, capacity planning, identity and access management, security and compliance controls, and coordination with Microsoft Support. It defines and manages the MSP operating model, acts as the primary escalation point and vendor liaison, and leads roadmap initiatives such as Purview data governance, Microsoft Fabric alignment, Syntex, Copilot, tenant feature rollouts, and SharePoint Online intranet migration. The administrator also drives automation, documentation, runbooks, internal guidance, training, and knowledge transfer. The role requires a bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience, and at least five years of hands-on enterprise-scale Microsoft 365 administration. HIPAA or nonprofit compliance understanding and Microsoft certifications are preferred. Travel from Central Ohio of up to 5% is required.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience.
At least 5 years of hands-on experience administering Microsoft 365 services at enterprise scale.
Deep expertise in Exchange Online, Teams, SharePoint Online/OneDrive, and Entra ID (Azure AD).
Strong experience with identity and access management, including MFA, Conditional Access, and SSO.
Hands-on experience managing Intune device and application policies.
Proficiency in PowerShell scripting for Microsoft 365 administration and automation.
Strong communication, comprehension, interpersonal, problem-solving, and cross-functional collaboration skills.
Experience coordinating with vendors or MSPs supporting enterprise platforms.
Ability to speak, read, write, and understand English, and to make oneself understood.
Willingness and ability to travel from Central Ohio up to 5%.

Nice To Haves

Understanding of healthcare or nonprofit compliance requirements such as HIPAA.
Microsoft 365 Certified: Enterprise Administrator Expert or equivalent certifications.
Additional Microsoft certifications, such as Azure Administrator or Security Administrator.
Familiarity with Microsoft Purview compliance and data governance capabilities.
Experience supporting Microsoft Power Platform, Viva, Syntex, or Copilot capabilities.
Experience leading or contributing to large-scale Microsoft 365 migrations or tenant initiatives.
Familiarity with ITIL-aligned change management practices.

Responsibilities

Own configuration, monitoring, and optimization of Microsoft 365 services, including Exchange Online, SharePoint Online/OneDrive, Teams, Entra ID (Azure AD), and Intune.
Maintain platform health, availability, and performance through proactive monitoring, issue resolution, and coordination with Microsoft Support.
Manage Microsoft 365 licensing, service capacity planning, and feature enablement in line with organizational needs.
Administer identity and access management through Entra ID, including user lifecycle processes, role-based access, Conditional Access policies, and Multi-Factor Authentication.
Maintain secure hybrid identity integrations and auditable records for access, permissions, and changes.
Implement and enforce Microsoft 365 security and compliance controls, including DLP, email security, Conditional Access, Intune device compliance, and Purview capabilities.
Partner with Information Security to align Microsoft 365 configurations with Zero Trust principles, CIS benchmarks, and regulatory requirements.
Define and manage the operating model with the external MSP, ensuring clear ownership, ITIL-based change management, and effective Level 1/2 support.
Act as the primary escalation point and vendor liaison for Microsoft 365 issues; review MSP performance and SLAs and drive service improvements.
Lead Microsoft 365 roadmap initiatives, including Purview data governance, Microsoft Fabric alignment, Syntex, Copilot, and tenant-level feature rollouts.
Support strategic initiatives such as intranet migration to SharePoint Online, with attention to information architecture, permissions, and user adoption.
Drive operational excellence through PowerShell automation, configuration optimization, documentation, and runbook development.
Provide guidance, training, and knowledge transfer to internal IT teams and key business users on Microsoft 365 best practices.
Demonstrate professional conduct, manage time effectively, model a team approach, collaborate on policy creation, and use appropriate problem-solving methods.
Follow company policies, the Employee Information Guide, Code of Conduct, facility handbooks, and applicable compliance, safety, and legal requirements.
Complete annual education requirements, including Compliance, Privacy, Security, and HIPAA training.
Perform other duties as assigned.

Benefits

Medical and prescription coverage with three plan options through a nationwide network.
Healthcare Flexible Spending Account or employer-funded Health Savings Account.
Fertility and family-building support, weight management, and chronic condition support.
Parental leave paid at 100% for four weeks.
Dental and vision coverage for employees and their families.
Company-provided life and accidental death and dismemberment insurance and disability coverage.
Supplemental life and AD&D coverage for employees and families, accident insurance, hospital indemnity, and critical illness coverage.
Dependent care and transportation and parking Flexible Spending Accounts.
Well-being programs, including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way rewards and reimbursements of up to $1,000 per year.
Retirement savings plan with immediate company funding at 3%, increasing up to 5% over time, plus an additional company match up to 5% when the employee contributes.
Tuition expense reimbursement.
Paid Time Off, 9 paid holidays, and parental paid leave at 100%.
Medical coverage begins the first of the month following the hire date.