Microsoft 365 Enterprise Administrator

National Church Residences • Dublin, OH

2d • Hybrid

About The Position

National Church Residences is hiring a senior-level individual contributor to serve as the enterprise technical owner of its Microsoft 365 tenant. Based in Columbus, Ohio, this hybrid role owns platform configuration, governance, security, and tenant health across Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID (Azure AD), Intune, and related services. The administrator works closely with IT Security, Application Services, data platform teams, and an external Managed Services Provider (MSP) to maintain a secure, compliant, high-performing collaboration environment aligned with business and technology roadmaps.

The role oversees tenant health and service performance, identity and access management, security and compliance controls, licensing, service capacity, MSP operations, and Microsoft 365 roadmap initiatives. It also supports strategic projects such as SharePoint intranet migration and helps internal IT staff and business users adopt Microsoft 365 practices. The role requires adherence to company policies, applicable laws and regulations, resident rights, and annual compliance, privacy, security, and HIPAA education requirements. Travel from Central Ohio of up to 5% is required.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience.
• At least 5 years of hands-on experience administering Microsoft 365 services at enterprise scale.
• Deep expertise in Exchange Online, Teams, SharePoint Online/OneDrive, and Entra ID (Azure AD).
• Strong experience with identity and access management, including MFA, Conditional Access, and SSO.
• Hands-on experience managing Intune device and application policies.
• Proficiency in PowerShell scripting for Microsoft 365 administration and automation.
• Familiarity with Microsoft Purview compliance and data governance capabilities.
• Experience coordinating with vendors or MSPs supporting enterprise platforms.
• Excellent communication, comprehension, and interpersonal skills; strong problem-solving and cross-functional collaboration skills.
• Ability to speak, read, write, and understand English and to make oneself understood.
• Willingness and ability to travel from Central Ohio up to 5%.

Nice To Haves

• Understanding of healthcare or nonprofit compliance requirements such as HIPAA.
• Microsoft 365 Certified: Enterprise Administrator Expert or equivalent certification.
• Additional Microsoft certifications, such as Azure Administrator or Security Administrator.
• Experience supporting Microsoft Power Platform, Viva, Syntex, or Copilot capabilities.
• Experience leading or contributing to large-scale Microsoft 365 migrations or tenant initiatives.
• Familiarity with ITIL-aligned change management practices.

Responsibilities

• Own the configuration, monitoring, and optimization of Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID, and Intune.
• Maintain platform health, availability, and performance through proactive monitoring, issue resolution, and coordination with Microsoft Support.
• Manage Microsoft 365 licensing, service capacity planning, and feature enablement.
• Administer identity and access management in Entra ID, including user lifecycle processes, role-based access, Conditional Access, and Multi-Factor Authentication.
• Maintain secure hybrid identity integrations and auditable records of access, permissions, and changes.
• Implement and enforce Microsoft 365 security and compliance controls, including DLP, email security, Conditional Access, Intune device compliance, and Purview capabilities.
• Partner with Information Security to align configurations with Zero Trust principles, CIS benchmarks, and regulatory requirements.
• Define and manage the operating model with the external MSP, including ownership, ITIL-based change management, and Level 1/2 support.
• Serve as the primary escalation point and vendor liaison for Microsoft 365 issues; review MSP performance and SLAs and drive service improvements.
• Lead roadmap initiatives involving Purview data governance, Microsoft Fabric alignment, Syntex, Copilot, and tenant-level feature rollouts.
• Support initiatives such as intranet migration to SharePoint Online, including information architecture, permissions, and user adoption.
• Improve operations through PowerShell automation, configuration optimization, documentation, and runbook development.
• Provide guidance, training, and knowledge transfer to internal IT teams and key business users.
• Follow organizational policies, procedures, conduct requirements, resident-rights expectations, and applicable laws and regulations.
• Complete annual education requirements, including Compliance, Privacy, Security, and HIPAA training.
• Perform other duties as assigned.

Benefits

• Medical and prescription coverage with three plan options and Nationwide network providers.
• Healthcare Flexible Spending Account or employer-funded Health Savings Account.
• Fertility and family-building support, weight management, and chronic condition support.
• Parental leave paid at 100% for four weeks.
• Dental and vision coverage for employees and their families.
• Company-provided life and AD&D insurance and disability coverage.
• Supplemental life and AD&D, accident insurance, hospital indemnity, and critical illness coverage.
• Dependent care and transportation and parking Flexible Spending Accounts.
• Well-being programs, including an enhanced EAP with mental health and work-life support, tobacco cessation, and up to $1,000 per year in Well-Being Your Way rewards and reimbursements.
• Retirement savings plan with immediate company funding at 3%, increasing up to 5% over time, plus an additional company match of up to 5% when the employee contributes.
• Tuition expense reimbursement.
• Paid Time Off, nine paid holidays, and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior