Medical Receptionist Jobs

About The Position

Requirements

• A minimum of one year of experience in a medical office setting is preferred.
• An active and valid driver's license is required upon hire and throughout employment.
• Ability to learn and follow Pediatric Associate procedures, policies, and protocols.
• Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff in writing and verbally.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to interact effectively and supportively with staff and maintain professional working relationships.
• Ability to provide excellent customer service and greet and receive patients and visitors professionally and in a friendly manner.
• Professional phone skills and etiquette, including clear and concise speech.
• Good judgment and ability to maintain patient confidentiality.
• Ability to file alphabetically and numerically.
• Experience using a computer system, scanner, printer, and fax machine.
• Ability to wear personal protective equipment (PPE).

Nice To Haves

• Knowledge of computers and medical terminology.
• Experience in a medical office setting (at least one year preferred).

Responsibilities

• Greet patients and visitors in a friendly, welcoming, and professional manner.
• Check in patients by updating demographics, insurance, primary care provider, and pharmacy information; collecting co-pays and balances; and providing consent forms and health questionnaires.
• Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand, and contact patients when insurance is inactive or their primary care provider is inappropriate.
• Post patient charges and payments and complete charge and payment reconciliation.
• Scan and upload documents in the Document Management system.
• Sort and deliver mail and prior authorization documents received by courier.
• Maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.
• Protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations.