SMG-MEDICAL RECEPTIONIST

Sparrow•Lansing, MI

About The Position

Perform general clerical duties associated with patient services, including scheduling, greeting, admitting and discharging patients, answering incoming phone calls, filing, and assisting with maintenance of medical records. The role is located in Lansing, Michigan, at Sparrow Medical Group. The position includes interacting with patients, visitors, and others; providing information about department procedures, fees, and services; and facilitating referrals to physicians and ancillary departments. It also involves processing patient and insurance information, maintaining records, operating office equipment, and serving as a preceptor for new clerical assistants. Additional duties may be assigned, and leadership may alter or modify the position’s duties.

Requirements

High school diploma or GED.
Knowledge of CRT keyboard use to process transactions.
At least 80% accuracy in demographic data input.
Demonstrated excellent verbal and written communication skills.
Ability to work in an EMR.

Responsibilities

Greet, interact with, and appropriately direct patients, visitors, and others.
Provide relevant information about department procedures, fees, and services, and facilitate referrals to physicians and ancillary departments.
Answer incoming calls, respond to inquiries, and make appropriate referrals within the department or outside the practice.
Open, sort, review, and distribute mail.
Compile pertinent data for patient demographic records; admit and discharge patients; schedule appointments; refer patients for tests and other services; and take phone notes.
Complete required forms and reports and enter data into the computer for accurate insurance billing.
Tabulate receipts in accordance with billing procedures.
Maintain records and files, obtain authorization forms for services, and release records.
Operate standard and automated office equipment, including a computer, calculator, telephone, intercom, copier, and fax machine.
Assume a preceptor role for new clerical assistants.
Perform other duties as assigned.