Medical Receptionist

ConvenientMD • Sanford, ME

12d • $20 - $24 • Onsite

About The Position

ConvenientMD is hiring a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist greets patients, completes registrations, updates records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The role is presented as an opportunity to begin or advance a career in customer service or the medical field.

The receptionist supports a welcoming, organized clinic by assisting patients in person and over the phone, coordinating reservations and patient flow, handling administrative tasks, and using reservation and electronic medical record systems. The position also involves understanding ConvenientMD services and their costs, following clinic financial policies and occupational health partner protocols, and collaborating with clinical staff and the Employer Services team.

The role requires 12-hour shifts and flexibility to work nights, weekends, and holidays. The schedule varies by employment category: full-time employees work three shifts per week, part-time employees work two shifts per week, and per-diem employees work four shifts per month. Weekend shift requirements also vary by category. Employees may need to work at other ConvenientMD locations within one hour of their primary clinic and travel within that distance for training shifts.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts in consecutive and/or non-consecutive days.
• Full-time availability: three 12-hour shifts per week, including at least four Saturday or Sunday shifts per month.
• Part-time availability: two 12-hour shifts per week, including at least two Saturday or Sunday shifts per month.
• Per-diem availability: four 12-hour shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• When needed, ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel to training shifts outside the primary clinic within a one-hour commute.
• Proactive, confident written and verbal communication, including the ability to raise concerns and communicate directly and professionally.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Technical proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
• Strong analytical and problem-solving skills, including the ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs for medical registration and collection of HIPAA documentation.
• Experience with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner.
• Respond to patient inquiries and provide assistance in person and over the phone.
• Register patients, complete required forms, and maintain accurate information in new and existing patient records.
• Handle insurance and billing inquiries and provide patients with clear information.
• Assist ill or distressed patients using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payments.
• Manage online and walk-in reservations and registrations to support patient satisfaction and provider schedules.
• Collaborate with the healthcare team to maintain efficient patient flow and clinic operations.
• Schedule specialist referrals when needed for patient follow-up.
• Use multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and tidy.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Become familiar with the clinic's services and associated costs.
• Use reservation scheduling and electronic medical record software.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED