SMG - MEDICAL RECEPTIONIST

Sparrow•Lansing, MI

About The Position

The Medical Receptionist performs general clerical duties related to patient services, including scheduling, greeting, admitting and discharging patients, answering incoming calls, filing, and assisting with medical-record maintenance. The role requires adaptability across different settings and assignments, including learning facility protocols and workflows quickly. Travel to satellite clinics may be required. The receptionist coordinates with other organizations and departments as indicated for patient care and assumes a preceptor role for new medical receptionists.

Requirements

High school diploma or GED.
Demonstrated knowledge of CRT keyboard use to process transactions.
80% accuracy in demographic data entry.
Excellent verbal and written communication skills.
Ability to work in an electronic medical record (EMR) system.

Nice To Haves

Six months of experience in a health care office or similar setting (preferred).
Medical terminology, diagnosis and procedure coding, insurance, and basic accounting knowledge obtained through successful completion of a course (preferred).

Responsibilities

Greet, interact with, and appropriately direct patients, visitors, and others.
Provide information about department procedures, fees, and services, and facilitate referrals to physicians and ancillary departments.
Answer incoming calls, respond to inquiries, and make appropriate referrals within or outside the practice.
Open, sort, review, and distribute mail.
Compile pertinent data for patient demographic records; admit and discharge patients; schedule appointments; refer patients for tests and other services; and take phone notes.
Complete required forms and reports and enter data into a computer for insurance billing.
Tabulate receipts in accordance with billing procedures.
Maintain records and files, obtain authorization forms for services, and release records.
Operate standard and automated office equipment, including a computer, calculator, telephone, intercom, copier, and fax.
Adapt to different settings and assignments and learn facility protocols and workflows quickly.
Travel to satellite clinics as indicated.
Coordinate with other organizations and departments as indicated for patient care.
Serve as a preceptor for new medical receptionists.