SMG - MEDICAL RECEPTIONIST

Sparrow•Mason, MI

About The Position

The Medical Receptionist performs general clerical duties associated with patient services, including scheduling, greeting, admitting and discharging patients, answering incoming phone calls, filing, and assisting with maintenance of medical records. The role provides information about department procedures, fees, and services; facilitates referrals; and supports accurate patient records, billing, and office operations. The position may also serve as a preceptor for new clerical assistants and medical assistants performing clerical work.

Requirements

High school diploma or GED.
Demonstrated knowledge of a CRT keyboard for processing transactions.
Keyboarding skills equivalent to 45 words per minute.
At least 80% accuracy in demographic input.
Excellent verbal and written communication skills.
Ability to work in an EMR.

Nice To Haves

Six months of experience in a health care office or similar setting.
Knowledge of medical terminology, diagnosis and procedure coding, insurance, and basic accounting, obtained through successful completion of a course.
Experience with an EMR.

Responsibilities

Greet and appropriately interact with and direct patients, visitors, and others.
Provide relevant information about department procedures, fees, and services, and facilitate referrals to physicians and ancillary departments.
Answer incoming calls, respond to inquiries, and make appropriate referrals within or outside the practice.
Open, sort, review, and distribute mail.
Compile pertinent data for patient demographic records; admit and discharge patients; schedule appointments; refer patients for tests and other services; and take phone notes.
Complete required forms and reports and enter data into the computer for correct insurance billing.
Tabulate receipts in accordance with billing procedures.
Maintain records and files, obtain authorization forms for services, and release records.
Operate standard and automated office equipment, including a computer, typewriter, calculator, telephone, intercom, photocopy machine, and fax.
Serve as a preceptor for new clerical assistants and/or new medical assistants performing clerical work.
Follow HIPAA Privacy and Security policies and procedures to protect patient privacy.
Adhere to ICARE values and standards of behavior, model inclusive and respectful behavior, and communicate with patients, families, and customers using AIDET.
Work safely and promptly report hazards in the work environment or related to assigned responsibilities.