Medical Receptionist

IVI America • Boston, MA

13d • $19 - $23

About The Position

As a Medical Receptionist, you will help create a welcoming and positive experience for patients, visitors, and team members. Serving as the face of the organization, you will combine customer service and organizational skills to support daily operations and a seamless patient journey. The role involves answering patient calls, scheduling appointments, responding to non-clinical requests from patients and staff, and welcoming patients as they move through a structured schedule. You will collaborate with a multidisciplinary team to resolve issues and maintain a positive image of the practice for patients, referring physicians, and the public. The schedule is Monday through Friday, 6:30 AM to 2:30 PM, with weekend and holiday rotation as needed.

Requirements

• High School Diploma or GED.
• At least 1 year of experience as a medical office receptionist.
• At least 3 years of customer service experience.
• Strong computer proficiency.
• Excellent listening, communication, and interpersonal skills.
• Ability to work independently and exercise sound judgment.
• Comfort working in a fast-paced, high-standard, and occasionally stressful environment.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Welcome and greet patients and visitors professionally and compassionately.
• Answer and route patient phone calls.
• Maintain a calm, composed, and professional demeanor.
• Anticipate patient needs and anxieties and provide clear, supportive responses to questions.
• Schedule patient appointments according to physician templates.
• Identify scheduling conflicts and recommend appropriate solutions.
• Maintain accurate patient demographic, financial, and insurance records.
• Collect co-pays and patient payments.
• Coordinate patient care in collaboration with nursing staff.
• Partner with the Finance Department to ensure reimbursement and insurance information is complete.
• Complete appointment confirmations and patient charting.
• Perform other related duties and responsibilities as assigned to support departmental and organizational objectives.

Benefits

• Medical insurance options
• Dental insurance options
• Vision insurance options
• Paid time off
• Paid holidays
• Company-paid life insurance
• Long-term disability
• AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• 401(k) retirement plan
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED