Medical Receptionist

Intermountain Centers•Tucson, AZ

About The Position

Under the supervision of the Medical Services Manager, the Medical Receptionist performs administrative functions for the medical staff of Intermountain Centers’ Tucson Health Home, a psychiatric outpatient clinic. The role includes welcoming and assisting members and visitors, scheduling appointments, supporting clinic operations, maintaining records and office equipment, and providing courteous, confidential customer service.

Requirements

High school diploma or GED required.
2–4 years of office experience, including working with the public, required.
At least 21 years of age.
DPS Level I fingerprint clearance upon hire and maintained throughout employment.
CPR, First Aid, and AED certification upon hire and maintained throughout employment, if required.
Current, valid Arizona Driver’s License, a 39-month Motor Vehicle Report, and proof of vehicle registration liability insurance to meet insurance requirements, if required.
Initial current negative TB test result, if required; provided by the employer.

Nice To Haves

Medical office experience preferred.

Responsibilities

Greet members and visitors in person or by telephone, and answer or refer their inquiries.
Schedule appointments in person or by telephone.
Notify staff when members arrive to help keep appointments on schedule.
Answer members’ questions and provide confidential, courteous, professional, and timely customer service.
Keep the reception area organized and tidy.
Routinely check with nursing staff to provide assistance with certified mail, copying, faxes, chart retrieval, and related tasks.
Maintain office equipment.
Perform inventory control and order supplies.
Gather information on community resources for medical staff.
Adhere to the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
Develop, maintain, and update files, logs, manuals, and handbooks for medical staff.
Maintain an approved schedule and acceptable level of attendance.
Perform other duties as assigned or necessary that relate to the general nature of the position.