Medical Receptionist

Spero Health, INC.•Marion, OH

About The Position

Spero Health is seeking a Medical Receptionist to join its team in Marion. The role supports the organization’s mission of “Saving Lives, Instilling Hope and Restoring Relationships” by helping provide integrated care to patients receiving counseling, case management, and medically assisted treatment. The Medical Receptionist provides compassionate, customer-focused front-office support and helps maintain coordinated clinic operations.

Requirements

High school diploma required.
At least one year of experience in a fast-paced medical office environment required.

Nice To Haves

Associate degree preferred.
Graduation from an accredited Medical Assisting program preferred.
One to three years of experience in customer service, behavioral health, and/or healthcare facilities preferred.

Responsibilities

Provide compassionate, empathetic, high-quality customer service to patients.
Process patient arrivals and confirm or update demographic and insurance information at each visit.
Schedule provider appointments accurately and make timely adjustments to meet patient needs.
Contact patients who miss appointments to encourage continued treatment.
Manage prior authorizations and clearly communicate patient financial responsibilities and insurance status.
Distribute and verify patient forms and handbooks, and scan and file documents in the electronic medical record (EMR).
Process collections and co-payments and regularly facilitate payment plans.
Maintain a professional, organized office environment and perform general upkeep.
Handle inbound and outbound calls, including appointment reminders and patient re-engagement efforts, using excellent phone etiquette.
Perform medication destruction tasks and maintain related logs.
Participate in daily huddles and team meetings to support coordinated operations.
Cross-train for lab-related responsibilities as appropriate, such as urine drug screenings.