Medical Receptionist

Pediatric Associates Family of Companies•Coconut Creek, FL

About The Position

The Medical Receptionist welcomes patients and visitors, manages patient check-in and checkout, updates patient and insurance information, collects payments, and provides appointment-related information and follow-up. The role also handles insurance verification, payment and charge posting and reconciliation, document scanning and uploading, and mail distribution. The position is patient-facing and may rotate between office and remote/telework settings. Travel to other office locations may be required, with reimbursement according to company policy. Designated float staff may work at multiple assigned locations.

Requirements

A valid, active driver's license upon hire and throughout employment.
Ability to learn and follow Pediatric Associates procedures, policies, and protocols.
Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
Ability to read, comprehend, and follow oral and written instructions.
Ability to interact effectively, support staff, and maintain professional working relationships.
Ability to provide excellent customer service and greet and receive patients and visitors professionally and warmly.
Professional phone skills and etiquette, including the ability to speak clearly and concisely.
Good judgment and ability to maintain patient confidentiality.
Ability to file alphabetically and numerically.
Experience using a computer system, scanner, printer, and fax.
Ability to perform the listed physical activities, including operating a computer, reaching, manual dexterity, lifting or carrying 10 pounds or less, standing, and sitting.
Ability to meet sensory requirements involving vision, hearing, touch, and smell, and to wear personal protective equipment.

Nice To Haves

At least one year of experience in a medical office setting.
Knowledge of computers and medical terminology.

Responsibilities

Greet patients and visitors in a friendly, professional manner.
Check in patients by updating demographics, insurance, primary care provider, and pharmacy information; collect copayments and balances; and provide consent forms and health questionnaires.
Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
Verify patient insurance through Batch Eligibility or on demand, and contact patients when insurance is inactive or their primary care provider information is not appropriate.
Post patient charges and payments and complete charge and payment reconciliation.
Scan and upload documents using the Document Management system.
Sort and deliver mail and prior authorization documents received by courier.
Maintain a clean work area and patient waiting area.
Participate in staff and educational meetings.
Adhere to organizational information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable regulations.