Medical Receptionist

ChenMed•Houston, TX

10d•$14 - $20•Onsite

About The Position

The Care Facilitator is one of a patient’s first contacts with the ChenMed family and serves as a patient advocate, providing exceptional customer service and basic secretarial and administrative support. The role checks patients in and out of the medical clinic, schedules appointments, and helps build trusting relationships with patients through every interaction. The position also supports clinic operations, patient communications, insurance verification, referrals, and transportation coordination.

Requirements

Exceptional customer service skills and a passion for serving others.
Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
Knowledge of ChenMed medical products, services, standards, policies, and procedures.
Skill in operating phones, personal computers, software, and other basic IT systems.
Ability to communicate professionally and courteously with employees, patients, and others.
Attention to detail to ensure reports and data are accurate.
Strong verbal and written communication skills and listening skills.
Positive and professional attitude.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Ability and willingness to travel locally and regionally up to 10% of the time.
Fluency in spoken and written English.
Flexibility to work evenings, weekends, and/or holidays as needed.
High school diploma or equivalent education required.
At least 1 year of work experience in a medical clinic or similar environment required.

Nice To Haves

Graduation from a nationally accredited Medical Assistant program preferred.
BLS for Healthcare Providers preferred.

Responsibilities

Greet patients; record information; check patients in and out; schedule appointments; and conduct lobby checks to maintain organization and cleanliness.
Manage PCP and specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
Use computer equipment and programs to enter patient information, print forms, schedule appointments, respond to emails, and prepare new-patient packets; ensure patient and emergency contact information is accurate.
Make “love” calls and mail birthday and greeting cards to patients for special events.
Answer telephones, take detailed and accurate messages, and direct messages to the appropriate individual.
Communicate information about ChenMed clinical personnel to patients and others.
Verify patient insurance by phone or website and collect required copayments.
Assist with scheduling follow-up and in-house specialist referral appointments when needed.
Escort patients to exam rooms and ensure their comfort and well-being before leaving.
Act as the PCP’s HEDIS champion by identifying HEDIS needs for scheduled patients and reporting hospitalizations, including HITS census and ENS Ping information.
Present customer service surveys at checkout and escalate issues when immediate service recovery is needed.
Participate in daily and weekly huddles and provide patient details.
Regulate and monitor transportation matters, including driver and patient lists, medication and grocery deliveries, driver behavioral challenges, and scheduling and coordinating Uber or Lyft rides.
Maintain confidentiality of patients’ personal information and medical records.
Review patients’ personal and appointment information for completeness and accuracy.
Transmit correspondence by mail, email, or fax.
Perform other duties as assigned and modified at the manager’s discretion.