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The Medical Assistant assists providers with front- and back-office procedures and serves as a liaison between providers and patients, ensuring patient questions and concerns are addressed by the appropriate provider. The role may float to various sites within the health system. In Medical Home practices, the Medical Assistant works alongside providers, nurses, and other care-team members, contributing to rooming, medication review, goal setting, patient education, test-result tracking and coordination, overdue health-maintenance reminders, and patient-centered care. Back-office duties include escorting patients to examination rooms, taking vital signs, maintaining room stock, documenting patient communications, preparing lab specimens, completing referral forms and obtaining authorizations, scheduling tests, handling and documenting phone calls, and administering treatments and medications under provider orders and established policies. The role requires professional and diplomatic interactions with patients of all ages, families, physicians, office staff, and other healthcare providers, as well as accurate collection of demographic, clinical, and financial information. The Medical Assistant must keep current with applicable standards and support compliance with regulatory and reimbursement requirements. For Departments 530244, 515284, and 515322 only, the position also includes orthopedic casting, splinting, and bracing work. This includes applying, fitting, adjusting, trimming, splitting, and removing casts, splints, and braces; providing related documentation and patient education; instructing patients on cast care and mobilization aids; maintaining tools, equipment, and supplies; setting up fluoroscopy for provider use; contacting vendors; coordinating patient workups; and assisting physicians in operating rooms, inpatient units, and the emergency room as needed. The position provides patient care. Challenges include evolving techniques, paperwork, changing department and hospital policies, increased patient information, and staffing fluctuations. The incumbent must provide care appropriate to the physical, motor/sensor, psychosocial, and safety needs of the age groups served and meet applicable departmental competency standards.
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Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed

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