Senior Medical Assistant

Renown Health•Reno, NV

12d

About The Position

The Senior Medical Assistant helps ensure efficient facility and department operations and is an integral member of the patient care team in a Medical Home or medical group setting. The role provides back-office support to providers, including rooming patients, taking vital signs, coordinating test results, educating patients, closing care gaps, preparing specimens, arranging referrals and tests, documenting communications, and administering treatments and medications as ordered. The position may float among sites within the health system. The Senior Medical Assistant supports the manager with daily operations, staff assignments, employee productivity and competency, quality assurance, training, and staff development. The role serves as a resource for other medical assistants, promotes teamwork, monitors compliance with medical group standards and applicable regulations, and models Renown Health’s mission, vision, values, policies, and procedures. The position develops positive working relationships with patients, families, providers, staff, other departments, and outside agencies. Non-routine matters that could negatively affect Renown Health must be referred to the manager; immediate employee issues may be addressed as appropriate, with incidents reported to the manager for final resolution.

Requirements

Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively.
Two years of experience in a clinical healthcare position, including at least one year as a medical assistant.
Experience performing basic math skills.
Current Nevada Office Laboratory Assistant or Certified Laboratory Assistant license, or an application submitted within 90 days of employment, except for the listed excluded departments. Failure to apply for or receive the license within 90 days results in discharge.
BLS certification from the American Heart Association within 90 days of hire.
Proficiency with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word.
Ability to use a computer for online learning requirements, job-specific competencies, online forms and policies, and benefits enrollment.

Nice To Haves

Graduation from a medical assistant school.
Ability to obtain and maintain a recognized medical assistant or emergency medical technician certification, including CCMA, CMAC, CMA, NCMA, NRCMA, RMA, NREMT, or Nevada EMT certification.
DOT and Non-DOT drug testing certifications may be required for some positions; the employee has 90 days from hire to obtain and maintain required certification.

Responsibilities

Assist the manager in the efficient daily operation of the department, including developing daily work assignments and addressing employee productivity, competency, and quality assurance.
Provide leadership, training, staff development, and education to medical assistants on workflows, back-office processes, and point-of-care testing.
Room patients promptly, take vital signs according to guidelines, maintain examination-room stock, and provide patient education and support in closing care gaps.
Track and coordinate test results, prepare laboratory specimens for processing, schedule patients for tests, and complete referral forms and authorizations while maintaining records.
Document patient communications, manage calls according to priority, and file information in patient charts as part of the permanent record.
Administer treatments and medications according to provider orders and established policies.
Monitor medical assistants’ adherence to policies, procedures, and medical group standards for quality care; promote teamwork and compliance with applicable regulatory and reimbursement requirements.
Assist with coverage decisions following an employee’s unscheduled absence, within departmental budget guidelines and based on patient volume.
Develop and maintain positive working relationships with departments, entities, physicians, outside agencies, patients, families, and healthcare providers.
Collect demographic, clinical, and financial information professionally and diplomatically, in person or by telephone.
Refer non-routine problems that could negatively affect Renown Health to the manager, address immediate employee issues when appropriate, and report incidents to the manager.