Medical Assistant 2 (ENDO HAYES)

University of California, San Francisco•San Francisco, CA

About The Position

Under the general supervision of the practice supervisor and guided by the policies and procedures of the Transplant Service, Department of Surgery, and Ambulatory Services, the Medical Assistant 2 supports the kidney and/or liver transplant program. The role performs assigned procedures and provides support for patient care in the practice, including staffing clinics, conducting routine clinic duties, and supporting post-transplant patient management in the transplant office. Duties include obtaining vital signs and weight, reviewing medications, scheduling studies and tests, handling refill requests, sending orders to laboratories and other facilities, and communicating with patients about their plan of care. The Medical Assistant collaborates with clinical staff, including other medical assistants, LVNs, RNs, physicians, and APPs. The position is not a supervisor role and requires a professional, courteous demeanor and adherence to Medical Center house and telephone standards. The role supports service excellence and Living PRIDE standards through effective communication, teamwork, cultural sensitivity, professionalism, and respect for privacy, confidentiality, safety, and infection-control requirements. It also helps maintain orderly and safe working areas and supports department quality goals. The position requires flexibility to orient and work at all UCSF Medical Center locations.

Requirements

At least one experience as a medical assistant in a large, busy clinic.
Current BLS certification from the American Heart Association (AHA).
Certification from an approved Medical Assistant program, or an equivalent combination of training and experience.
Knowledge and abilities essential to the successful performance of the assigned duties.
Flexibility to orient and work at all UCSF Medical Center locations.

Responsibilities

Handle medication refills, laboratory orders, and other office functions appropriate for a medical assistant.
Schedule and reschedule patients’ clinic appointments as necessary.
Ensure APEX and Tele Results data entry is accurate, complete, and timely.
Collect laboratory, testing, and other results as needed to prepare for clinic visits, including post-transplant and non-transplant surgical visits.
Report clinic-operation issues that affect patient care to Hospital Assistant 3.
Provide backup for colleagues when needed.
Perform routine clinical functions and document in APEX, including vital signs, height, weight, medication reconciliation, and chief complaint.
Document interpreter use as appropriate and coordinate with interpreting services to facilitate participation in appointments in person, by phone, or by video when available.
Assist nurses, providers, and patients in preparing for examinations and/or procedures.
Monitor patient flow in and out of the clinic.
Update and maintain pharmacy information in APEX.
Staff clinics as assigned and perform routine clinic duties.
Perform assigned duties in the transplant office in support of post-transplant patient management.
Communicate with patients about their plan of care.
Work collaboratively with clinical staff, including other MAs, LVNs, RNs, MDs, and APPs.
Follow Medical Center communication, telephone, privacy, confidentiality, safety, and infection-control standards.
Maintain neat, orderly, and clutter-free work areas; follow cleaning processes; and correct or report unsafe conditions.
Perform other duties as assigned.