Medical Assistant 2 (ENDO HAYES)

UCSF•San Francisco, CA

1d•$37 - $46

About The Position

Under the general supervision of the practice supervisor and guided by the policies and procedures of the Transplant Service, Department of Surgery, and Ambulatory Services, the Medical Assistant 2 supports the kidney and/or liver transplant program. The role performs assigned procedures and duties in support of patient care, while consistently maintaining a professional and courteous demeanor and complying with Medical Center house and telephone standards. The position staffs assigned clinics and performs routine clinical duties, including taking vital signs and measurements and reviewing medications. It also supports post-transplant patient management through scheduling studies and tests, processing medication refill requests, sending orders to laboratories and other facilities, and communicating with patients about their care plans. The Medical Assistant works collaboratively with clinical staff, including other medical assistants, LVNs, RNs, physicians, and APPs. The role handles medication refills, lab orders, clinic appointments, and other appropriate office functions; maintains accurate and timely information in APEX and Tele Results; gathers results before clinic visits; assists with patient examinations and procedures; supports patient flow; and updates pharmacy information in the electronic medical record. The position requires flexibility to orient and work at all UCSF Medical Center locations. It is not a supervisory position.

Requirements

At least one experience as a medical assistant in a large, busy clinic.
Current Basic Life Support (BLS) certification from the American Heart Association (AHA).
Certification from an approved Medical Assistant program, or an equivalent combination of training and experience.
Knowledge and abilities essential to the successful performance of the assigned duties.
Flexibility to orient and work at all UCSF Medical Center locations.

Responsibilities

Staff clinics as assigned.
Perform routine clinic duties, including obtaining vital signs, height and weight, reviewing medications, and documenting the chief complaint in the electronic medical record (APEX).
Support post-transplant patient management by scheduling studies and tests, completing medication refill requests, and sending orders to laboratories and other facilities.
Communicate with patients about their plan of care.
Handle medication refills, lab orders, and other office functions appropriate for a medical assistant.
Set up and reschedule patients’ clinic appointments as necessary.
Ensure APEX and Tele Results data entry is precise, complete, and timely.
Collect laboratory, testing, and other results as needed in preparation for clinic visits.
Report clinic operation issues affecting patient care to Hospital Assistant 3.
Provide backup for colleagues when needed.
Document interpreter use as appropriate and coordinate with interpreting services for appointments in person, by phone, or by video when available.
Assist nurses, providers, and patients in preparation for examinations and procedures.
Monitor patient flow in and out of the clinic.
Update and maintain pharmacy information in APEX.
Follow UCSF Medical Center service, communication, privacy, confidentiality, safety, and infection-control standards.
Maintain neat, orderly, and clutter-free work areas; follow cleaning processes; and report broken equipment, furniture, or unsafe conditions.
Perform other duties as assigned.