Medical Assistant 2

UCSF•San Francisco, CA

2d•$33 - $41

About The Position

Under supervision of the clinical nurse manager, guided by Ambulatory Services policies and procedures, and in collaboration with Clinical Nursing Staff, the Hospital Assistant II supports delivery of outpatient behavioral health care. The position performs personal care and clinical procedures, collects patient-care and review-of-systems data, and supports specialty care services. The employee must learn to assist with procedures and follow the Medical Center’s Telephone and House Standards. The role performs routine clinical functions and documents patient information, assists providers and patients with exams and procedures, supports patient flow and referrals, and communicates with patients and health team members. It also helps maintain clinic operations by stocking and cleaning exam rooms and equipment, monitoring supplies, and coordinating staff breaks to maintain clinic coverage. The position may provide administrative and patient-care coverage for Behavioral Health/Psychiatry clinics.

Requirements

Certification from an approved Medical Assistant program, or an equivalent combination of training and experience.
One year of experience as a Medical Assistant or Hospital Assistant in a medical practice.
Knowledge and abilities essential to successfully perform the assigned duties.
Current American Heart Association CPR certification.
Medical Assistant certification.

Responsibilities

Perform routine clinical functions and document vital signs, height, weight, pain screening, and chief complaints in patient charts.
Document interpreter use and coordinate in-person, telephone, or video interpreter participation for medical appointments.
Assist providers and patients in preparation for examinations and procedures.
Complete required competencies to perform or assist with procedures appropriate to the department specialty.
Act as a chaperone for medical providers as needed.
Float within the department when requested by a supervisor.
Monitor patient flow in and out of the clinic.
Facilitate physician-ordered referrals to other providers.
Perform clinical activities accurately and on time.
Follow Ambulatory Services and Medical Center policies for infection control, safety, administration, clinical practice, and JCAHO/Title 22 requirements.
Maintain courteous telephone communications and uphold Medical Center Telephone Standards and House Standards.
Notify providers about patient delays and service issues, and help maintain clinic schedules.
Communicate provider delays to the front office and announce delays over 30 minutes to patients when needed.
Share relevant information and observations with health team members and report problems to nursing staff or supervisors.
Suggest improvements to clinic and practice operations.
Help patients address issues and complaints using conflict-management skills.
Use the APeX electronic health record to document patient information, enter reported medications and allergies, record point-of-care test results, enter and pend provider-scripted orders, and open medication refill, telephone, and staff-message encounters.
Keep exam rooms clean and stocked and maintain medical-supply inventory and supply standards.
Coordinate meal and rest periods with Behavioral Health/Psychiatry staff to ensure clinic coverage.
Clean, disinfect, and sterilize equipment according to Ambulatory Services procedures.
Perform other patient-care and administrative duties as needed, including booking appointments, tests, surgeries, and authorizations, and checking in patients.