Medical Assistant 2

University of California, San Francisco•San Francisco, CA

16h

About The Position

Under the supervision of the Clinical Nurse Manager, and guided by Ambulatory Services policies and procedures, the Medical Assistant 2 collaborates with Clinical Nursing Staff to support the delivery of outpatient behavioral health care. The role includes personal care and clinical procedures, patient care and review-of-systems data collection, and assistance with procedures. The position supports positive patient care outcomes and must adhere to Medical Center Telephone and House Standards. The Medical Assistant 2 performs routine clinical functions, documents patient information in the electronic health record, assists providers and patients with examinations and procedures, supports patient flow and referrals, and helps maintain a clean, stocked clinic environment. The position may also provide administrative and patient-care coverage for Behavioral Health/Psychiatry staff and clinics. The role supervises no staff.

Requirements

Certification from an approved Medical Assistant program, or an equivalent combination of training and experience.
One year of experience as a Medical Assistant or Hospital Assistant in a medical practice.
Knowledge and abilities essential to successful performance of the assigned duties.
Current American Heart Association CPR Certification.
Medical Assistant Certification.

Responsibilities

Perform routine clinical functions and document information in patient charts, including vital signs, height, weight, pain screening, and chief complaints.
Document interpreter use and coordinate interpreting services for appointments in person, by phone, or by video when available.
Assist providers and patients in preparing for examinations and procedures; complete required competencies for department procedures and act as a chaperone when needed.
Float within the department when requested, monitor patient flow, facilitate physician-ordered referrals, and perform clinical activities accurately and promptly.
Comply with Ambulatory Services and Medical Center policies and procedures, including infection control, safety, administrative and clinical practices, and activities mandated by JCAHO/Title 22.
Maintain courteous and professional telephone communications and uphold Medical Center House Standards.
Notify providers of patient delays and service issues; communicate delays to the front office and make announcements to patients when delays exceed 30 minutes.
Share pertinent information and observations with health team members, report problems to nursing staff or supervisors, suggest operational improvements, and help patients resolve issues using conflict management skills.
Use the APeX Electronic Health Record within the Hospital Assistant scope of practice to document clinical information, enter patient history, medications and allergies, order and sign point-of-care tests under signed protocol, document test results, pend provider orders, and open medication refill, telephone, and staff message encounters.
Maintain clean, well-stocked examination rooms and inventory medical supplies; follow supply standards and equipment cleaning, disinfection, sterilization, and infection-control procedures.
Coordinate meal and rest periods with Behavioral Health/Psychiatry staff and ensure clinic coverage under supervisor or manager direction.
Perform other patient-care and administrative duties as required, including covering clinic functions such as booking appointments, tests, surgeries and authorizations, and checking in patients.