Medical Assistant 2 (H)

University of Miami•Miami, FL

About The Position

The Medical Assistant 2 (MA 2) provides patient care with loving kindness and supports patients’ individual needs while respecting their spiritual beliefs, faith, and practices. The MA 2 helps create a safe, comfortable environment for physical and spiritual healing by building trusting relationships with patients and families, managing discomfort, and providing emotional support. The role prioritizes multiple requests and work expectations, communicates promptly with patients, families, and team members, and seeks assistance when needed. The MA 2 contributes to team building and positive morale, uses technology for communication and documentation, maintains current clinical knowledge, and complies with applicable state and federal requirements, including HIPAA. The MA 2 practices within their clinical scope and applicable standards, protocols, and regulations. Core duties include preparing patients and exam rooms, assisting providers with examinations, performing routine laboratory tests and clinical procedures, documenting patient information, observing and reporting changes in patient condition, and supporting patient care and clinic operations. Medication administration may be performed as directed by a physician, except that Medical Assistants 2 working in hospital-based units must not administer medications. Specific functions and competencies may be assigned based on the unit. Duties may expand as necessary.

Requirements

High school diploma or equivalent.
Graduation from an approved Medical Assistant educational program recognized by the U.S. Department of Education (USDE).
At least 2 years of previous experience.
An approved Medical Assistant certification: CMA (AAMA), RMA (AMT), CCMA (NHA), NCMA (NHA-NCCT), or NRCMA (NAHP). Candidates without an approved certification must provide proof of completion of an approved educational program and sign an agreement to obtain a nationwide or statewide MA certification within 12 months of hire.
American Heart Association (AHA) Basic Life Support (BLS) for healthcare providers certification.
Florida HIV/AIDS Healthcare Professional Continuing Education (CE) certification.
Strong, effective communication skills with patients, families, and the clinical team.
Ability to adapt and remain flexible in new, different, or changing environments.
Strong time-management skills, including the ability to prioritize and act proactively.
Ability to uphold professional ethics and maintain patient confidentiality.
Knowledge of basic medical terminology and the importance of medical and surgical asepsis.

Responsibilities

Provide compassionate patient care, emotional support, and a comfortable environment for patients and families.
Prioritize and complete tasks safely, professionally, and in a timely manner; communicate clearly with patients, families, and team members and seek assistance when needed.
Participate in unit or clinic programs and meetings, contribute to team building and positive morale, and use constructive conflict-resolution skills.
Use available technology to communicate, document, and locate pertinent clinical information.
Maintain clinical competencies and pursue ongoing professional development and current knowledge of the patient population and assignments.
Comply with state and federal regulatory requirements, including HIPAA, and meet communication needs of patients with Limited English Proficiency.
Practice within the clinical scope of practice and follow applicable standards, guidelines, regulations, protocols, and standards of care.
Protect patient privacy and use ethical behavior and therapeutic communication.
Prepare treatment and examination rooms with appropriate supplies, instruments, and materials, and assist providers with physical examinations.
Provide patients with basic information and instructions about examination procedures and provider care instructions.
Perform routine laboratory tests, take vital signs, perform EKGs and phlebotomy, and document results in the patient medical record.
Observe and report changes in patients’ signs or symptoms.
Administer medication safely as directed by a physician, except in hospital-based units, where medication administration is not permitted.
Assist with patient care activities such as walking and escort or transport patients to hospital locations.
Clean and sterilize medical instruments using sterile technique.
Schedule patients for tests and complete required laboratory forms.
Maintain accurate and complete patient records and documentation.
Order, stock, and inventory supplies, and assist with clerical duties.
Follow University and unit-level policies and procedures and safeguard University assets.
Obtain unit-specific functions and competencies as assigned; physician in charge reviews and signs off on Medical Assistant competencies and evaluations.