Medical Assistant 2 (H)

University of Miami•Palmetto Bay, FL

10d

About The Position

The Medical Assistant 2 (MA 2) provides patient care with loving kindness and supports patients’ individual needs while respecting their spiritual beliefs, faith, and practices. The MA 2 helps create a safe, comfortable healing environment, builds trusting relationships with patients and families, identifies and manages discomforts, and provides emotional support. The MA 2 prioritizes requests and work expectations, communicates clearly and promptly with patients, families, and team members, and seeks assistance when needed. The role contributes to team building, uses available technology for communication and documentation, maintains clinical knowledge through ongoing learning, complies with HIPAA and other regulatory requirements, and accommodates communication needs of patients with Limited English Proficiency. Working within the clinical scope of practice and applicable standards, the MA 2 supports providers and patients through clinical and administrative duties. Specific unit functions and competencies are assigned by the unit designee and reviewed by the physician in charge. Duties may expand as necessary. Medical Assistants 2 working in hospital-based units do not perform medication administration.

Requirements

High school diploma or equivalent.
Graduation from an approved Medical Assistant educational program recognized by the U.S. Department of Education.
At least 2 years of previous experience.
An approved Medical Assistant certification: CMA (AAMA), RMA (AMT), CCMA (NHA), NCMA (NHA- NCCT), or NRCMA (NAHP). Candidates without an approved certification must provide proof of completion of an approved educational program and sign an agreement to obtain a nationwide or statewide MA certification within 12 months of hire.
American Heart Association Basic Life Support (BLS) certification for healthcare providers.
Florida HIV/AIDS Healthcare Professional Continuing Education (CE) Certification.
Knowledge of basic medical terminology.
Strong, effective communication skills with patients, families, and the clinical team.
Ability to adapt and exhibit flexibility in new, different, or changing environments.
Strong time management skills and ability to prioritize and act proactively.
Ability to uphold professional ethics and maintain patient confidentiality.
Ability to perform duties within the applicable clinical scope of practice and follow relevant standards, guidelines, statutes, rules, and regulations.

Responsibilities

Provide supportive, respectful care and help create a safe and comfortable environment for patients and families.
Communicate promptly and clearly with patients, families, and appropriate team members; seek assistance when needed.
Participate in unit or clinic programs and meetings and contribute to constructive conflict resolution and positive team morale.
Use available technology for communication, documentation, and finding clinical information.
Maintain current clinical knowledge and competencies through ongoing learning and professional development.
Follow State, Federal, University, unit-level, and patient privacy requirements, including HIPAA.
Meet communication needs of patients with Limited English Proficiency.
Prepare examination and treatment rooms with appropriate supplies, instruments, and materials, and assist providers with physical examinations.
Provide basic instructions and information to patients about examination procedures.
Perform routine laboratory tests, vital signs, EKGs, and phlebotomy, and document in the patient’s medical record.
Observe and report changes in patients’ signs or symptoms.
Administer medication safely as directed by a physician when permitted; medication administration is not performed by MA 2 employees in hospital-based units.
Assist with patient care activities such as walking and escort or transport patients to hospital locations.
Clean and/or sterilize medical instruments using sterile technique.
Schedule patients for tests and complete required laboratory forms.
Provide patients with provider care instructions and information.
Maintain accurate and complete patient records and documentation.
Order, stock, and inventory supplies and assist with clerical duties.
Safeguard University assets and follow University and unit-level policies and procedures.