Medical Assistant Receptionist - Family Medicine

McLaren Health Care•Portland, MI

About The Position

Under general supervision and according to established policies and procedures, the Medical Assistant Receptionist provides patient care by performing or assisting with medical procedures and tests that support patient examinations and treatment. Duties include taking vital signs, assisting with procedures and treatments, administering injections, and performing venipuncture. The role also performs clerical duties to help maintain efficient operations. The position is expected to meet service excellence standards by responding promptly and courteously to customers, communicating and cooperating effectively with patients, families, and staff, and contributing to continuous quality improvement. It prepares examination rooms and supplies, organizes forms, and collaborates with providers to support patient visits and document care. Additional duties include performing tests and treatments as directed, handling prescriptions and referral paperwork, and assisting with routine examinations and office visits.

Requirements

High school diploma or equivalent and six months of experience as a Medical Assistant or Patient Care Tech; alternatively, a high school diploma or equivalent and completion of a medical assistant, emergency medical technician, nurse assistant, licensed practical nurse, armed services medic, or patient care technician program.
For clinics with the Rural Health Designation, Basic Life Support (BLS) certification from the American Heart Association, American Red Cross, or Canadian equivalents (MHC-approved resuscitation certification providers) is required within six months of hire.
For positions designated as float positions, travel to or between clinics is required.

Nice To Haves

Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA) or Registered Medical Assistant (RMA) through the American Medical Technologists (AMT).
Electronic medical record experience.
One year of experience working in a medical office with multiple providers.
Previous experience working in a medical office of the same specialty.

Responsibilities

Respond promptly, professionally, and courteously to customers’ needs.
Cooperate and communicate effectively with patients, families, and staff.
Contribute to continuous quality improvement efforts.
Prepare examination rooms, including turning on computer terminals and stocking supplies.
Organize forms for physicals and other visits.
Collect patient histories and prepare patients and necessary equipment and supplies for visits.
Document interventions, patient and family responses, medications dispensed or prescribed, vital signs, and other relevant information in patient charts or computer systems.
Administer EKGs, PFTs, immunizations, and medicines; draw blood as directed.
Obtain approval for and phone in prescriptions as directed.
Complete laboratory slips and referral forms as directed.
Assist with routine procedures for gynecological exams, physicals, and office visits.