Short Term Disability Senior Ability Analyst
The Hartford • Sunrise, FL5d • $48,071 - $72,107 • Hybrid
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Short Term Disability Senior Ability Analyst - Absence Management
The Hartford•Sunrise, FL
•$48,071 - $72,107•Hybrid
About The Position
The STD AM Senior Ability Analyst evaluates Short-Term Disability (STD) claims to determine eligibility for disability benefits and applicable Leaves of Absence (LOA). The role partners with claimants, healthcare providers, and employers to support recovery and facilitate a safe and timely return to work. The analyst ensures claim decisions and case management activities comply with disability plan provisions, company policies, regulatory requirements, and ethical standards. The position also manages concurrent LOA claims and helps customers navigate unexpected illnesses or life events. Training begins in January 2027 and lasts five weeks. Training hours are 8:00 AM–4:30 PM and are virtual, subject to claim experience. After training, work is during core business hours. The position may be hybrid or remote. Candidates living near an office in Hartford, CT; Naperville, IL; San Antonio, TX; Lake Mary, FL; Phoenix, AZ; Sunrise, FL; or Alpharetta, GA are expected to work in an office Tuesday through Thursday. Candidates who do not live near an office work remotely and may be expected to come into an office as business needs arise. The annualized base pay range is $48,071–$72,107. Actual base pay may vary based on factors including performance, proficiency, and demonstration of role competencies. Base pay is one component of the company's total compensation package; other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
Requirements
- High school diploma or GED required.
- Minimum of 1 year of quality customer service experience required.
- At least 1 year of claim handling experience required.
- Exceptional organizational and prioritization skills.
- Strong problem-solving abilities.
- Professional verbal and written communication skills.
- Detail-oriented, with the ability to maintain quality and accuracy while meeting productivity targets in a fast-paced environment.
- Ability to work effectively within a structured team environment.
- Proficiency in Microsoft Office and ability to navigate multiple systems simultaneously.
Nice To Haves
- Associate or bachelor's degree preferred.
- Experience reviewing medical records highly preferred.
- Familiarity with medical terminology is a plus.
Responsibilities
- Work with internal and external customers to retrieve and relay information relevant to short-term disability and Leaves of Absence claims.
- Maintain a dedication to meeting the expectations and requirements of internal and external customers.
- Provide professional written and verbal communication to deliver customer service.
- Collect and analyze information, applying critical thinking and mathematical skills to make sound decisions and draw accurate conclusions.
- Apply business acumen and technical expertise to make ethical, well-informed decisions based on analysis, experience, and judgment, with management guidance as needed.
- Contribute to a positive team culture that supports Group Benefit Claims Diversity and Inclusion initiatives and objectives.
- Evaluate STD claims to determine eligibility for disability benefits and applicable LOA.
- Partner with claimants, healthcare providers, and employers to support recovery and facilitate a safe and timely return to work.
- Ensure claim decisions and case management comply with plan provisions, company policies, regulatory requirements, and ethical standards.
- Manage concurrent LOA claims.
Benefits
- Short-term or annual bonuses may be available.
- Long-term incentives may be available.
- On-the-spot recognition may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
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