Management Analyst IV

Texas Health & Human Services Commission • Austin, TX

4d • $5,798 - $9,508 • Onsite

About The Position

The Texas Department of Family and Protective Services (DFPS) is hiring a senior-level Management Analyst IV to support organizational analysis, program oversight, and strategic and business planning within DFPS Information Technology Services. The position supports the development and execution of IT strategies, goals, technology initiatives such as the Case Management Transformation Project, and operational initiatives. It analyzes IT programs, policies, business processes, and systems, then develops and implements recommendations to improve operational efficiency.

The role leads and supports technology and organizational studies and evaluations, analyzes systems and business processes, and prepares operations and procedures manuals to help management operate more efficiently and effectively. It may involve legislative analysis and may serve as a Team Lead or Subject Matter Expert. The position works under minimal supervision, with extensive latitude to use initiative and independent judgment.

The job is full-time, regular, and exempt. It is based in Austin, Texas, and is not eligible for telework. Travel may be required up to 35%.

Requirements

• Graduation from an accredited four-year college or university; work experience may be substituted for education.
• Two years of experience in policy development, legislative work, strategic planning, or organizational change management.
• Excellent written communication skills, demonstrated through the application and resume.
• Knowledge of DFPS policies, practices, workflows, organizational structure, business processes, service delivery environment, and current applications.
• Knowledge of business process analysis, quality improvement, technical and business writing, project documentation planning and execution, and auditing methods and systems.
• Skill in preparing technical documents, maintaining accurate document versions, managing competing priorities, problem solving, critical thinking, and identifying potential issues.
• Ability to establish goals, objectives, and timelines; organize and direct tasks and projects; and analyze information comprehensively and accurately.
• Ability to build and maintain effective working relationships and coalitions, and communicate effectively in person, by phone, and by email.
• Ability to interpret and explain governmental and agency regulations, policies, and procedures and recommend process improvements.
• Ability to obtain team member support and commitment, monitor assignments, and seek approvals on documents.
• Ability to respond to customer inquiries, monitor and report assignment status, and resolve customer issues with a focus on satisfaction.
• Ability to coordinate and review database and tracking-log entries and ensure information is accurate and up to date.
• Selected applicants must pass a background check and, if applicable, a driver’s record check.
• Employees must complete required critical-infrastructure security training and comply with agency cybersecurity and communications-system usage policies.
• Staff must be familiar with WCAG 2.1 AA and Section 508 accessibility standards for electronic information resources.

Nice To Haves

• Experience working on large-scale IT or system modernization projects.

Responsibilities

• Develop new or modify existing operational program policies, procedures, goals, and objectives.
• Collect and analyze data concerning workload, operational, business, and managerial practices; staff utilization; and organizational structure and development.
• Monitor and review organizational, procedural, and operational systems for effectiveness, efficiency, and conformance to established guidelines.
• Collaborate with division management to plan and evaluate internal functions, program activities, business development strategies, and technical processes to ensure business needs are met.
• Implement operational change management plans and draft related communications.
• Research new or improved business and management practices for application to agency programs or operations.
• Analyze new or proposed legislation and regulations for their effects on program operations and management, and provide input and consultation related to the area of expertise.
• Prepare technical records and reports that present and interpret data, identify alternatives, and justify recommendations.
• Conduct readiness assessments for change initiatives, analyze results, and report findings to management.
• Develop solutions to organizational issues, develop organizational change strategies and plans, and/or conduct training to implement organizational solutions, strategies, and plans.
• Support IT strategies, goals, technology initiatives, and operational initiatives.

Benefits

• 100% paid health insurance for the employee and 50% paid coverage for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, plus access to 401(k) and 457 savings plans.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates described as lower than most private plans.
• Flexible spending accounts for health and dependent care.
• Employee discounts, including gym memberships, electronics, and entertainment.
• Potential eligibility for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior