AI Change Management Analyst

Holland & Knight LLP • Tampa, FL

3d

About The Position

The AI Change Management Analyst supports the day-to-day operations of Holland & Knight’s AI Products & Adoption team. The position tracks AI pilots, product launches, adoption initiatives, communications, events, and cross-functional change-management projects, maintaining visibility into ownership, deadlines, approvals, dependencies, risks, and outstanding decisions.

The Analyst supports the Director of AI Products and Adoption and the broader Product and Adoption teams. The role works with legal, business, and technical teams on stakeholder engagement, change impacts, communications, training, readiness, and adoption. The position may be based in the firm’s global operations center in the Tampa Bay area or its Dallas office.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• 1–3+ years of experience in project coordination, change management, business operations, program administration, executive support, communications, learning operations, or a related field.
• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Nice To Haves

• Experience supporting artificial intelligence, legal technology, professional services, enterprise transformation, product launches, pilots, training programs, or adoption initiatives.
• Experience supporting enterprise-wide change initiatives or transformation projects.
• Experience working in a law firm or other professional-services environment.
• Genuine interest in artificial intelligence and its impact on the practice of law, with a commitment to staying current on emerging tools, trends, and developments.

Responsibilities

• Maintain the team’s project portfolio, tracking owners, milestones, deadlines, dependencies, risks, approvals, and open decisions across initiatives, pilots, events, and deliverables.
• Support the Director of AI Products and Adoption with meeting preparation, agendas, materials, action tracking, scheduling, document organization, expenses, and follow-up on commitments.
• Coordinate change-management and adoption work across stakeholders, aligning implementation, communications, training, support, readiness, and reinforcement to support a seamless end-user experience for lawyers and business services employees.
• Handle administrative work for AI pilots and intake, including rosters, waitlists, eligibility, approvals, prerequisites, attestations, training completion, access, usage records, routine communications, and requests involving additions, removals, substitutions, license changes, and credit increases.
• Coordinate logistics for training, communications, and related resources, including calendars, course setup, invitations, enrollment, attendance, instructor coordination, materials, recordings, newsletters, launch messages, surveys, feedback, and post-session follow-up.
• Plan AI Days, workshops, leadership briefings, and other adoption events, including checklists, agendas, speakers, rooms, catering, travel, equipment, invitations, registrations, run-of-show materials, and follow-up action items.
• Attend core operational meetings and select project, cross-functional, leadership, or governance meetings where coordination and follow-through are important; otherwise rely on meeting owners for brief updates.
• Build templates, checklists, and standard procedures, and suggest process improvements that make the team more consistent, transparent, and efficient.
• Maintain a regular and predictable work schedule and full attention to work activities during business hours unless otherwise approved or required by applicable law.
• Perform special projects and other duties as assigned.

Benefits

• Comprehensive medical plans, including PPO and HDHP options.
• Dental and vision plans, including domestic partner coverage.
• Life and AD&D insurance.
• Short- and long-term disability insurance.
• Tax-advantaged accounts for health care expenses, including FSAs and HSAs.
• Dependent-care FSAs.
• Health advocacy services.
• Behavioral health and counseling resources for all family members.
• 401(k).
• Profit sharing.
• Backup dependent care.
• Senior care planning support.
• Resources for individuals with developmental disabilities and their caregivers.
• Paid holidays and other paid time off, including paid leave for new parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level