AI Change Management Analyst

Holland & Knight • Tampa, FL

1d • Onsite

About The Position

The AI Change Management Analyst supports the day-to-day operations of Holland & Knight’s AI Products & Adoption team and supports the Director of AI Products and Adoption and the broader Product and Adoption teams. The role tracks AI pilots, product launches, adoption initiatives, communications, events, and cross-functional change management projects, maintaining visibility into ownership, deadlines, approvals, dependencies, risks, and decisions.

The Analyst works with legal, business, and technical teams on stakeholder engagement, change impacts, communications, training, readiness, and adoption. The position may be based at the firm’s global operations center in the Tampa Bay area or its Dallas office.

The role requires a regular and predictable work schedule and full attention to work activities during business hours, unless otherwise approved or required by applicable law. Special projects and other duties may be assigned.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• 1–3+ years of experience in project coordination, change management, business operations, program administration, executive support, communications, learning operations, or a related field.
• Ability to manage multiple initiatives, stakeholders, deadlines, dependencies, and deliverables simultaneously.
• Ability to coordinate enterprise change activities, including stakeholder analysis, impact assessments, communications, training, readiness, adoption, reinforcement, and transition to ongoing operations.
• Sound judgment and discretion when supporting a senior leader and multidisciplinary team; ability to prepare decision-making materials, manage details, and identify matters requiring escalation.
• Clear and professional written and verbal communication skills, including developing agendas, summaries, reports, presentations, and briefing materials for different audiences.
• Strong organization, accuracy, reliability, and attention to detail in maintaining version control, trackers, participant records, communications, events, and meeting follow-up.
• Ability to build collaborative working relationships and provide responsive, service-oriented support to attorneys, business professionals, technical teams, vendors, and senior stakeholders.
• Ability to organize and analyze qualitative and quantitative information, identify recurring issues and bottlenecks, recommend process improvements, and use AI tools and Microsoft 365 applications effectively.
• Genuine interest in artificial intelligence and its impact on the practice of law, and commitment to staying current on emerging tools, trends, and developments.
• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Nice To Haves

• Experience supporting artificial intelligence, legal technology, professional services, enterprise transformation, product launches, pilots, training programs, or adoption initiatives.
• Experience supporting enterprise-wide change initiatives or transformation projects.
• Experience working in a law firm or other professional-services environment.

Responsibilities

• Maintain the team’s project portfolio, tracking owners, milestones, deadlines, dependencies, risks, approvals, and open decisions across initiatives, pilots, events, and deliverables.
• Support the Director of AI Products and Adoption with meeting preparation, agendas, materials, action tracking, scheduling, document organization, expenses, and follow-up on commitments.
• Coordinate change management and adoption work across stakeholders, aligning implementation, communications, training, support, readiness, and reinforcement to support a seamless end-user experience.
• Administer AI pilots and intake, including rosters, waitlists, eligibility, approvals, prerequisites, attestations, training completion, access, usage records, routine communications, and requests related to participants, licenses, and credits.
• Coordinate logistics for training, communications, and related resources, including calendars, course setup, invitations, enrollment, attendance, instructors, materials, recordings, newsletters, launch messages, surveys, feedback, and follow-up.
• Plan AI Days, workshops, leadership briefings, and other adoption events, including checklists, agendas, speakers, rooms, catering, travel, equipment, invitations, registrations, run-of-show materials, and follow-up actions.
• Attend core operational meetings and selected project, cross-functional, leadership, or governance meetings where coordination and follow-through are needed.
• Build templates, checklists, and standard procedures, and suggest process improvements to improve consistency, transparency, and efficiency.
• Maintain a regular and predictable work schedule and engagement in work activities during business hours, unless otherwise approved or required by applicable law.
• Perform special projects and other duties as assigned.

Benefits

• Comprehensive medical plans, including PPO and HDHP options, with coverage for domestic partners.
• Dental and vision plans, including coverage for domestic partners.
• Life and AD&D insurance.
• Short- and long-term disability insurance.
• Tax-advantaged accounts for health care expenses, including FSAs and HSAs.
• Dependent care FSAs.
• Health advocacy services.
• Behavioral health and counseling resources for all family members.
• 401(k).
• Profit sharing.
• Backup dependent care.
• Senior care planning support.
• Resources for individuals with developmental disabilities and their caregivers.
• Paid holidays and other paid time off, including paid leave for new parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level