Liaison Jobs

About The Position

Requirements

• Associate's degree plus a minimum of 1 year prior business experience or a minimum of 1 year combined M&T Closing experience and customer service experience, or in lieu of a degree, a combined 3 years' higher education and/or work experience, including a minimum of 1 year prior business experience or a minimum of 1 year combined M&T Closing experience and customer service experience.
• Strong PC skills with knowledge of spreadsheet, word processing, and email software.
• Ability to make sound decisions based on information provided.
• Versatility and flexibility working within an ever changing fast paced mortgage environment.
• Ability to adapt to new policies and procedures to improve processes and workflow.
• Ability to function within time constraints.
• Excellent verbal and written communication skills.
• Attention to detail with strong organizational skills.
• Ability to prioritize daily workload.
• Ability to work in a team environment.
• Strong work ethic, reliable and dependable.

Nice To Haves

• Prior Mortgage experience in Mortgage Closing whether at a Lender, Title Company or Settlement Agent’s office.
• Solid knowledge of Department software.
• Knowledge of Product, Investor and Compliance Requirements.

Responsibilities

• Assign pipeline reporting to title reviewers, review pipeline reports, and manage the title review box.
• Maintain effective communication with all parties involved in closing a transaction, including customers, brokers, correspondents, settlement agents, loan officers, post-closing, loan delivery, mortgage servicing, mortgage accounting, funding, and co-workers to ensure a seamless closing experience.
• Work with internal departments and external organizations to obtain closing-related documentation or necessary information for closing (e.g., payoffs, subordinations, releases, tax, title, homeowners/flood information).
• Perform a thorough and accurate review of the file to ensure loan compliance with State and Federal guidelines.
• Obtain verbal verification of employment on all borrowers who are income-qualified.
• Review homeowners, flood, title, and tax-related documents.
• Follow up on rate lock expirations and document expirations.
• Review system of record information to ensure the CD can be prepared and that all documentation submitted for CD issuance is complete and accurate.
• Proactively contact Settlement Agents to obtain necessary information such as fees and contact information for CD purposes.
• Evaluate close dates throughout the process to ensure targets are met and communicate any necessary changes to applicable parties.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and addressing issues raised by external regulators.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Benefits

• Medical
• Retirement
• Forty hours of paid volunteer time, each year