HCBS Community Liaison

HCBS OF NORTH CAROLINA LLC • Reidsville, NC

2d

About The Position

Youth Haven Services is seeking a charismatic, creative, and relationship-driven Marketing & Engagement Coordinator to grow its Intensive In-Home (IIH) program. The role focuses on connecting children and families with mental health services by strengthening community relationships, increasing referrals, and expanding awareness of Youth Haven Services. The coordinator works with IIH leadership and referral partners, supports intake and admission activities, and tracks outreach and referral outcomes. The position is full-time, day shift, and requires travel between Youth Haven Services offices and service areas.

Requirements

• Bachelor's degree required.
• Strong written and verbal communication skills.
• Excellent relationship-building, organizational, and time-management abilities.
• Creativity, initiative, sound judgment, and ability to manage multiple priorities.
• Familiarity with community resources, Microsoft Office, and electronic health records.
• Willingness to travel between Youth Haven Services offices and service areas.

Nice To Haves

• Two years of marketing and/or Intensive In-Home (IIH) experience preferred.

Responsibilities

• Develop and implement marketing strategies to increase IIH referrals and program growth.
• Build and maintain relationships with referral sources, healthcare professionals, community organizations, and families.
• Follow up with referral sources and prospective clients to support the intake and admission process.
• Conduct assigned client intakes and complete admission paperwork.
• Represent Youth Haven Services at community events, job fairs, provider fairs, and networking opportunities.
• Organize stakeholder meetings, breakfasts, and luncheons to strengthen partnerships.
• Track referrals, admissions, and outreach activities, working toward a 70% referral-to-admission conversion goal.
• Evaluate outreach effectiveness, monitor industry trends, and collaborate with IIH leadership to support program growth.
• Maintain accurate documentation and work within the established marketing budget.

What This Job Offers

• Job Type: Full-time