COMMUNITY LIAISON

UHS•Temple, TX

5d•Onsite

About The Position

Canyon Creek Behavioral Health is a 102-bed acute care psychiatric hospital in Temple, Texas, with inpatient acute care and intensive outpatient programs serving adolescents, adults, and seniors. The Community Liaison serves as the link between the facility, the community, and referring agencies, generating demand for the facility’s services through ethical marketing and sales practices. In collaboration with the Director of Business Development and the Business Development Team, the liaison represents the facility professionally and positively in the community. The role implements the facility’s strategic sales plan, strengthens its brand and image, manages an assigned territory and accounts, and works toward departmental and facility business development goals. The position requires tact, resourcefulness, patience, and dedication in a fast-paced environment. Hours depend on departmental and facility needs and may include days, evenings, and weekends as directed by the Director of Business Development.

Requirements

Bachelor’s degree from an accredited college or university in a behavioral health area, marketing, business administration, or a related field, or an equivalent combination of education and experience.
At least two years of documented experience in referral development, account management, sales growth, and physician relationships. Experience may be considered in lieu of a degree on a case-by-case basis.
Valid driver’s license.

Nice To Haves

Prior marketing and/or sales experience in a behavioral health setting.

Responsibilities

Act as liaison between the facility and referral sources, implementing service-oriented action plans that respond to referral source needs.
Serve as a resource and representative to the community and conduct facility tours for key stakeholders.
Maintain awareness of industry developments and anticipate changes or trends in the target market.
Use industry and market information to develop and modify weekly sales action plans and recommend business development strategies.
Monitor referrals and admissions and plan strategies to maximize referral potential.
Maximize field-based time and maintain a daily average of 8–10 individual, face-to-face contacts with assigned referral sources.
Communicate with referral sources about facility programs, treatment philosophies, clinical outcomes, and satisfaction data.
Implement the facility’s strategic sales plan, enhance its brand and image, and manage assigned territory and accounts.
Work toward departmental and facility business development goals.