988 DEIB Community Liaison Trainer

Frontier Behavioral Health•Spokane Valley, WA

10d•$26 - $32

About The Position

The 988 DEIB Community Liaison Trainer enhances awareness, accessibility, and responsiveness of 988 services through community outreach, education, training, and partnership development, with a primary focus on LGBTQIA+ communities. The position builds trusted relationships with community members, organizations, stakeholders, and subject matter experts to promote 988, identify barriers to crisis care, and elevate community needs and perspectives. Working with the DEIB Coordinator, Senior 988 Contact Hub Trainer, marketing staff, program leadership, and community partners, the position supports agency-wide DEIB initiatives, outreach, educational events, and awareness activities. It contributes to culturally responsive training and resources, including content addressing LGBTQIA+ help seekers, and shares community feedback to support continuous improvement of equitable, accessible, culturally responsive, and affirming 988 services. Work is generally performed in an office setting, with some work outside the office and travel to outside areas. The role may involve sitting and computer use for four to eight hours per day and lifting 10–20 pounds. Occasional evening or weekend community activities may be required. The position is hourly and non-exempt, with a stated starting pay of $25.89 per hour and a pay range of $25.89–$31.53 per hour.

Requirements

Bachelor’s degree in a behavioral health-related field.
Apply for a Counselor Agency Affiliated – Registered credential from the Washington State Department of Health within 30 days of hire and maintain it throughout employment in the position.
Unrestricted and valid driver’s license and active car insurance; willingness to use a personal vehicle for work.
Knowledge of strengths, barriers, and service needs affecting LGBTQIA+ individuals and communities, and understanding of broader DEIB principles.
Commitment to culturally responsive, equitable, accessible, and affirming behavioral health and crisis services.
Ability to establish and maintain effective relationships with individuals, community organizations, stakeholders, and subject matter experts.
Ability to communicate and engage effectively with people of varied backgrounds, identities, cultures, education levels, and socioeconomic circumstances.
Ability to collaborate with internal departments and community partners while maintaining clear professional roles and responsibilities.
Strong written and verbal communication, facilitation, presentation, and interpersonal skills.
Ability to assist with developing and delivering training, educational presentations, outreach activities, and resource materials.
Ability to gather, organize, and communicate community feedback about service access, barriers, emerging needs, and improvement opportunities.
Ability to represent FBH professionally at community meetings, public events, resource fairs, and outreach activities, including occasional evenings or weekends.
Ability to work independently, manage multiple priorities, and use Microsoft Office, presentation software, virtual training platforms, and other relevant technology.

Nice To Haves

Experience working with LGBTQIA+ individuals, communities, organizations, or initiatives.
Experience supporting diversity, equity, inclusion, and belonging initiatives, education, or training.
Experience developing community partnerships or conducting community outreach.
Experience facilitating training, presentations, workshops, or community education.
Knowledge of behavioral health crisis services, suicide prevention, or the 988 Suicide & Crisis Lifeline.

Responsibilities

Establish and maintain relationships with individuals, community organizations, service providers, stakeholders, and subject matter experts to strengthen awareness of and access to 988 services, particularly among LGBTQIA+ communities.
Conduct community outreach and education about 988 services, including how and when to access crisis support, with focused engagement of LGBTQIA+ communities and other underserved populations as assigned.
Represent FBH and 988 services at Pride events, community events, resource fairs, conferences, and other outreach activities.
Provide information about 988 services, answer questions, distribute educational materials, and connect individuals with appropriate crisis and community resources.
Gather and document community feedback about 988 awareness, barriers to crisis care, unmet needs, and opportunities to improve access and service responsiveness.
Communicate community feedback and recommendations to the DEIB Coordinator, 988 leadership, Senior 988 Contact Hub Trainer, and other appropriate stakeholders to support continuous quality improvement.
Support agency-wide DEIB initiatives with community knowledge, resources, stakeholder perspectives, event support, and outreach assistance, including work involving other underserved communities as assigned.
Partner with the Senior 988 Contact Hub Trainer to develop, review, and co-facilitate LGBTQIA+-focused training and resources, and support other culturally responsive training initiatives as assigned.
Collaborate with marketing staff, the DEIB Coordinator, and program leadership on 988 messaging, educational materials, awareness campaigns, community events, and outreach initiatives.
Collaborate with LGBTQIA+ community organizations and subject matter experts, including Spectrum Center Spokane and Odyssey Youth Movement, to develop, maintain, and update resources for 988 staff and help seekers.
Track outreach activities, events, partnerships, presentations, feedback, and distributed resources; maintain accurate records and assist with program reporting and evaluation.
Maintain and apply current knowledge of LGBTQIA+ terminology, community resources, emerging needs, and best practices relevant to culturally responsive behavioral health and crisis services.
Perform other duties as assigned.

Benefits

Paid time off; employees accrue up to 26 days in the first year of employment.
Nine paid federal holidays.
Extended Sick Leave and Paid Sick and Safe Time.
Some positions qualify for a compressed workweek option resulting in up to an additional 26 days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a standard 3% employer contribution and an additional 3% employer match.
Flexible Spending Accounts.
Company-paid life insurance beginning the first of the month following six months from the hire date.
Signing bonus.
No-cost licensure supervision for employees pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying programs.
Reimbursement of the required license or certification application fee.
Free Employee Assistance Program.
Staff discounts at various FBH partners throughout Spokane.