988 DEIB Community Liaison Trainer

Frontier Behavioral Health•Spokane Valley, WA

About The Position

The 988 DEIB Community Liaison Trainer enhances awareness, accessibility, and responsiveness of 988 services through community outreach, education, training, and partnership development, with a primary focus on LGBTQIA+ communities. The position builds trusted relationships with individuals, organizations, stakeholders, and subject matter experts to promote awareness and use of 988, identify barriers to crisis care, and elevate community needs and perspectives. Working with the DEIB Coordinator, Senior 988 Contact Hub Trainer, agency marketing staff, program leadership, and community partners, the role supports agency-wide DEIB initiatives, outreach, educational events, and awareness activities. The position contributes to culturally responsive training and resources, including content addressing LGBTQIA+ help seekers, and uses community feedback to inform continuous improvement and support equitable, accessible, culturally responsive, and affirming 988 services.

Requirements

Bachelor’s degree in a behavioral health-related field.
Apply for a Counselor Agency Affiliated – Registered credential from the Washington State Department of Health within 30 days of hire and maintain it throughout employment in the position.
Have an unrestricted and valid driver’s license and active car insurance, and be willing to use a personal vehicle in the course of work.
Know the strengths, barriers, and service needs affecting LGBTQIA+ individuals and communities, and understand broader DEIB principles.
Commit to culturally responsive, equitable, accessible, and affirming behavioral health and crisis services.
Establish and maintain effective relationships with individuals, community organizations, stakeholders, and subject matter experts.
Communicate effectively with people of varied backgrounds, identities, cultures, education levels, and socioeconomic circumstances.
Collaborate with internal departments and community partners while maintaining clear professional roles and responsibilities.
Demonstrate strong written and verbal communication, facilitation, presentation, and interpersonal skills.
Assist with developing and delivering engaging training, educational presentations, outreach activities, and resource materials.
Gather, organize, and communicate community feedback about service access, barriers, emerging needs, and opportunities for improvement.
Represent FBH professionally at community meetings, public events, resource fairs, and outreach activities, including occasional evenings or weekends.
Work independently, manage multiple priorities, and effectively use Microsoft Office, presentation software, virtual training platforms, and other relevant technology.

Nice To Haves

Experience working with LGBTQIA+ individuals, communities, organizations, or initiatives.
Experience supporting diversity, equity, inclusion, and belonging initiatives, education, or training.
Experience developing community partnerships or conducting community outreach.
Experience facilitating training, presentations, workshops, or community education.
Knowledge of behavioral health crisis services, suicide prevention, or the 988 Suicide & Crisis Lifeline.

Responsibilities

Establish and maintain relationships with individuals, community organizations, service providers, stakeholders, and subject matter experts to strengthen awareness of, access to, and connection with 988 services, especially among LGBTQIA+ communities.
Conduct community outreach and education about 988 services, including how and when to access crisis support, engaging LGBTQIA+ communities and other underserved populations as assigned.
Represent FBH and 988 services at Pride and other community events, resource fairs, conferences, and outreach activities, including staffing informational tables.
Provide information about 988, answer questions, distribute educational materials, and connect people with appropriate crisis and community resources.
Gather and document community feedback about 988 awareness, barriers to crisis care, unmet needs, and opportunities to improve access and service responsiveness.
Communicate community feedback and recommendations to the DEIB Coordinator, 988 leadership, Senior 988 Contact Hub Trainer, and other appropriate stakeholders to support continuous quality improvement.
Support agency-wide DEIB initiatives by contributing community knowledge, resources, stakeholder perspectives, and assistance with events and outreach, including work involving other underserved communities as assigned.
Partner with the Senior 988 Contact Hub Trainer to develop, review, and co-facilitate LGBTQIA+-focused training and resources, and support other culturally responsive training initiatives as assigned.
Collaborate with agency marketing staff, the DEIB Coordinator, and program leadership on 988 messaging, educational materials, awareness campaigns, community events, and outreach initiatives.
Collaborate with LGBTQIA+ organizations and subject matter experts, including Spectrum Center Spokane and Odyssey Youth Movement, to develop, maintain, and update resources for 988 staff and help seekers.
Track outreach activities, events, partnerships, presentations, community feedback, and distributed resources; maintain accurate records and assist with program reporting and evaluation.
Maintain and apply current knowledge of LGBTQIA+ terminology, community resources, emerging needs, and best practices relevant to culturally responsive behavioral health and crisis services.
Perform other duties as assigned.

Benefits

Paid Time Off, with accrual of up to 26 days in the first year of employment.
Nine paid federal holidays.
Extended Sick Leave and Paid Sick and Safe Time.
Some positions qualify for a compressed workweek option that may provide up to 26 additional days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts.
Company-paid life insurance coverage beginning the first of the month following six months from the hire date.
Signing bonus.
No-cost licensure supervision for employees pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying programs.
Reimbursement of the license or certification application fee required for the position.
Free Employee Assistance Program.
Staff discounts at various FBH partners throughout Spokane.