Key Holder Jobs

About The Position

Requirements

• Passion for the Urban Outfitters brand.
• Leadership experience.
• Experience working as a team player.
• Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Represent the brand in a manner reflective of company values and uphold a service culture that fosters genuine customer connections.
• Use customer feedback to understand customer perspectives and improve interactions.
• Deliver an omnichannel shopping experience using available service tools, including MPOS, POS, and in-store and curbside pickup.
• Lead on the sales floor by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and addressing zone and floor needs.
• Teach and share product knowledge, brand messaging, and methods for providing exceptional customer interactions using brand resources.
• Exercise decision-making and multitasking while prioritizing customer service over tasks.
• Participate in daily opening and closing office procedures, operational tasks, and projects with the store management team.
• Work with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
• Ensure omnichannel orders are processed accurately and on time.
• Follow store safety standards and inventory accuracy practices, help reduce product loss, and uphold company policies and procedures.
• Contribute to an inclusive work environment by listening actively and seeking different perspectives.
• Support new-hire orientation and training, and provide the leadership team with feedback on associate performance and promotability.
• Develop new skills, respond openly to feedback, and enhance the customer experience through positive and authentic interactions.
• Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)
• Employee discounts
• Retirement savings