Key Holder

Petco•West Bend, WI

13d•Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. It is suited to someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent engagement with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the store, such as bank deposits, merchandise transport, or community events. The role requires flexible availability to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Key holder or supervisory experience is preferred.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies and procedures.
Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
Support and supervise store partners, provide guidance during assigned shifts, and help maintain productivity and positive morale.
Assist with training new partners and reinforce best practices on the sales floor.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Maintain merchandise presentation and in-stock conditions; execute merchandising standards such as planograms, pricing accuracy, signage, and promotional setups.
Assist with inventory counts, product replenishment, cycle counts, inventory integrity, and required paperwork; support shrink awareness.
Monitor inventory and merchandising conditions, identify out-of-stocks or issues, and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Act as the primary point of contact in the absence of store management.
Support sales initiatives and promotions to help achieve store goals.
Model Petco’s selling behaviors and service expectations and ensure compliance with company policies, procedures, and safety standards.
Maintain a clean, organized, and visually appealing store environment.