Free People Key Holder

Free People•Rancho Cucamonga, CA

11d•$19•Onsite

About The Position

The Key Holder collaborates with the management team to supervise store operations and create an engaging, inspiring environment for customers and team members. The role supports sales growth, builds awareness of key metrics, and contributes to developing others. As a brand ambassador, the Key Holder helps create a customer experience that reflects Free People’s values, drives personalized selling and styling, and supports seamless omnichannel shopping. The role also helps manage the store environment, teaches product knowledge and brand messaging, and supports daily operations, shipment processing, replenishment, visual standards, order fulfillment, safety, inventory accuracy, and loss prevention. The Key Holder contributes to an inclusive, people-first team environment through communication, feedback, collaboration, and support for Stylist development. The position is based at 12435 N Mainstreet, Rancho Cucamonga, California, 91739, United States. Starting pay is USD $18.59 per hour.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and partner with store leadership to create an engaging experience for Free People customers.
Create selling initiatives that improve the customer experience and empower the team to drive sales through personalized service, elevated styling, and outfit recommendations.
Deliver a seamless omnichannel shopping experience by understanding and using relevant systems and applications.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Help manage the store environment and customer experience, including team energy and positivity, the daily zone, and sales activity.
Teach and share product knowledge, brand messaging, and techniques for delivering exceptional customer interactions using brand resources.
Support daily office procedures, store operations, and store maintenance.
Coordinate shipment processing, restocking, product placement, and timely, accurate omnichannel order processing while maintaining visual and display standards.
Follow safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and support for the store team.
Collaborate with store leadership, respond to communications, share information with the team, and participate in daily meetings and check-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.