Free People Key Holder

Free People•Scottsdale, AZ

3d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and leading an engaging, inspiring environment for customers and the team. The role includes driving sales, building awareness of key metrics, and contributing to the development of others. The Key Holder acts as a brand ambassador, partners with store leadership to create an engaging experience for Free People customers, and supports selling initiatives through personalized service, styling, and outfitting recommendations. The role delivers a seamless omni-channel shopping experience through effective use of systems and applications. As an elevated team member, the Key Holder exercises decision-making and multitasking while prioritizing service. They help manage the store environment and customer experience, support team energy and sales, and teach product knowledge, brand messaging, and exceptional customer interaction. The role also supports daily office procedures, store operations, maintenance, shipment processing, restocking, product placement, and timely and accurate omni-channel order processing while maintaining visual standards and store policies. The Key Holder supports an inclusive, people-first environment through open communication, information sharing, feedback, optimism, and proactive problem-solving. They guide and develop the Stylist team and take responsibility for their own professional growth.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values; partner with store leadership to create an engaging experience for Free People customers.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience by understanding and using systems and applications.
Exercise decision-making and multitasking while prioritizing service over tasks.
Help manage the store environment and customer experience by facilitating an energized pace, team positivity, daily zone management, and sales.
Teach and share product knowledge, brand messaging, and techniques for delivering exceptional customer interactions using brand resources.
Support daily office procedures, store operations, and store maintenance.
Collaborate with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omni-channel orders are processed accurately and on time.
Follow store safety standards, support inventory accuracy and product-loss reduction, and uphold company policies and procedures.
Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and a team environment where employees are heard and supported.
Stay current on communications, share information with the team, and participate in daily meetings and check-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.