Free People Key Holder

Free People•Albuquerque, NM

9d•Onsite

About The Position

A Key Holder collaborates with the management team to supervise store operations and help lead an engaging, inspiring environment for customers and team members. The role supports sales, builds awareness of key metrics, and contributes to the development of others. It includes serving as a Free People brand ambassador, improving the customer experience through personalized service and styling, supporting daily operations and visual standards, and helping guide and develop the Stylist team.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador who reflects company values and partners with store leadership to create an engaging experience for Free People customers.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience by understanding and using relevant systems and applications.
Act as an elevated team member, using decision-making and multitasking skills while prioritizing service over tasks.
Help manage the store environment and customer experience by maintaining an energized pace, promoting team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge and brand messaging, and help the team deliver exceptional customer interactions using brand resources.
Support daily office procedures, store operations, and store maintenance.
Work with key partners on shipment processing, restocking, product placement, and maintaining visual and display standards; ensure omni-channel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures to support profitability.
Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and employee input and support.
Stay current on communications, collaborate with the leadership team, share information with the team, and participate in daily meetings and check-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team, take responsibility for personal development and professional growth, and consider role replacement for career progression.