Free People Key Holder

Free People•San Antonio, TX

11d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and leading an engaging, inspiring environment for customers and team members. The role supports sales, builds awareness of key metrics, and contributes to the development of others. It is located at 15900 La Cantera Pkwy, San Antonio, Texas, 78256.

Requirements

Love for the Free People brand.
Demonstrated leadership.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador, reflect company values, and partner with store leadership to create an engaging experience for the Free People customer.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omnichannel shopping experience through understanding and use of systems and applications.
Act as an elevated team member, exercising decision-making and multitasking while prioritizing service over tasks.
Help manage the store environment and customer experience by maintaining an energized pace, fostering team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge, brand messaging, and practices for exceptional customer interactions using brand resources.
Support daily office procedures, operations execution, and store maintenance.
Collaborate with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures to support store profitability.
Support an inclusive, people-first philosophy by encouraging open dialogue, reinforcing follow-through, and ensuring the store team is heard and supported.
Collaborate with the leadership team on communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth while considering role replacement for career progression.