Free People Key Holder

Free People•Nashville, TN

2d•Onsite

About The Position

The Key Holder collaborates with the management team to supervise store operations and help lead an engaging, inspiring environment for customers and employees. The role supports sales, builds awareness of key metrics, and contributes to developing others. The position is located at 5016 Broadway Place, Nashville, Tennessee, 37203, United States.

Requirements

Love for the Free People brand.
Demonstrated leadership.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador who reflects company values and partner with store leadership to create an engaging experience for Free People customers.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omnichannel shopping experience through understanding and use of systems and applications.
Exercise decision-making and multitasking while prioritizing service over tasks.
Help manage the store environment and customer experience by supporting an energized pace, team positivity, the daily zone, and sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Support store management with daily office procedures, operational execution, and store maintenance.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures to support store profitability.
Support an inclusive, people-first philosophy by encouraging open dialogue, follow-through, and a sense that the store team is heard and supported.
Stay current on communications, collaborate with the leadership team, share information with the team, and participate in daily meetings and check-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth while considering role replacement for career progression.