Free People Key Holder

Urban Outfitters•Mc Lean, VA

9d•Onsite

About The Position

A Key Holder collaborates with the management team to supervise store operations and help create an engaging, inspiring environment for customers and team members. The role supports sales, builds awareness of key metrics, and contributes to developing others. The Key Holder serves as a brand ambassador, helps deliver personalized and elevated customer service, supports visual and business operations, and contributes to an inclusive, people-first team environment.

Requirements

Love for the Free People brand.
Demonstrated leadership.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values while partnering with store leadership to create an engaging experience for Free People customers.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, styling, and outfitting recommendations.
Deliver a seamless omnichannel shopping experience through effective use of systems and applications.
Exercise decision-making and multitasking while prioritizing customer service.
Help manage the store environment and customer experience by maintaining an energized pace, encouraging team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Support daily office procedures, store operations, and store maintenance.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Encourage open dialogue, reinforce follow-through, and help ensure store employees are heard and supported.
Stay current with leadership communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.