Retail Key Holder

Kendra Scott•Asheville, NC

13d

About The Position

As a Key Holder, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. The role focuses on driving results, advancing the brand purpose, and representing Kendra Scott’s culture positively. You model and teach WOW service, develop Stylists, build guest connections, and help drive store productivity and sales. You support philanthropic and community initiatives, uphold safety and asset protection standards, and follow company policies and procedures. You educate guests and team members about products and personal style, flex across the salesfloor, Color Bar™, events, and back of house, and collaborate with the team to resolve concerns and create positive guest experiences. You also set goals and provide real-time coaching to help others succeed.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Genuine enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Shared appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and help ensure guests feel welcome and seen.
Train and develop Stylists to provide exceptional guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Support brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members on product details and personal style, and recommend products suited to their needs.
Flex between the salesfloor, Color Bar™, events, and back of house as needed.
Collaborate with the team and support guest experiences, including behind-the-scenes work.
Proactively address concerns and resolve issues to maintain positive guest experiences.
Set clear, attainable goals and provide ongoing real-time coaching and feedback.
Assist with daily store operations and contribute input on training, motivating, and celebrating team members.