Retail Key Holder

Kendra Scott•Roseville, MN

13d•$17 - $21

About The Position

As a Key Holder, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations, provide input on training and motivating Stylists and team members, and help celebrate their achievements. You contribute to strong results and the brand purpose while representing Kendra Scott’s culture positively. The role focuses on delivering exceptional customer service, developing Stylists, supporting sales and store productivity, building community awareness through philanthropic efforts, maintaining safety and asset-protection standards, and sharing product and styling knowledge. Key Holders flex across the Salesfloor, Color Bar™, Events, and Back of House as needed, collaborating with the team and proactively addressing guest concerns. The hourly pay range is $17.00 to $21.00. The role is also eligible for a revenue-sharing incentive based on store and individual performance. Benefits are offered as applicable.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and ensure they feel welcome and seen.
Train and develop Stylists to provide exceptional guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Support brand-awareness efforts, community initiatives, philanthropic events, and giveback goals.
Maintain store safety and asset-protection standards and follow company policies and procedures.
Educate guests and team members about products and make suggestions suited to guest needs and personal style.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with team members and support guest experiences, including behind-the-scenes work.
Proactively resolve guest concerns and take on challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback and real-time coaching.
Assist with daily store operations as needed and contribute input on training, motivating, and celebrating team members.