Retail Key Holder

Kendra Scott•King of Prussia, PA

About The Position

As a Key Holder at Kendra Scott, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and other team members. The role calls for a passion for driving results and amplifying the brand purpose while representing Kendra Scott’s culture positively. You model and teach WOW service, help develop Stylists, build guest connections, and support sales and store productivity. You contribute to brand awareness through philanthropic and community initiatives, help achieve event and giveback goals, and uphold store safety, asset protection, and company policies. You educate guests and team members about products and personal style, flex among store areas as needed, collaborate with colleagues, proactively resolve guest concerns, and coach others with clear goals and ongoing feedback.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion and helping others develop personal style, including keeping up with trends and styling pieces.
Growth mindset and desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Availability to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Shared appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and ensure guests feel welcome and seen.
Train and develop Stylists to provide excellent guest experiences.
Support sales by maximizing store productivity and building guest connections.
Help build brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow asset protection standards, and adhere to company policies and procedures.
Educate guests and team members about product details and personal style, and make product suggestions to fit their needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with the team, share ideas, and support guest experiences behind the scenes.
Proactively resolve guest concerns and take on challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing real-time coaching and feedback to help others succeed.
Assist the Store Leadership Team with daily store operations as needed.