Free People Key Holder

Free People•Palm Beach, FL

13d•Onsite

About The Position

The Key Holder collaborates with the management team to supervise store operations and create an engaging, inspiring environment for customers and the team. The role drives sales, builds awareness of key metrics, and contributes to developing others. As a brand ambassador, the Key Holder partners with store leadership to create experiences that appeal to Free People customers, supports personalized service and styling, and helps deliver a seamless omnichannel shopping experience. The role participates in managing the store environment, maintaining an energized and positive team, and sharing product knowledge and brand messaging. The Key Holder supports daily office procedures, store operations, shipment processing, restocking, product placement, visual standards, and timely and accurate omnichannel order processing. The role also supports safety, inventory accuracy, loss reduction, and compliance with company policies. The Key Holder fosters inclusive communication, responds to feedback, supports and develops the Stylist team, and pursues personal and professional growth.

Requirements

Love for the Free People brand.
Leadership ability.
Experience as a team player.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador who reflects company values and partners with store leadership to create an engaging experience for Free People customers.
Create selling initiatives that improve the customer experience and empower the team to drive sales through personalized service, styling, and outfitting recommendations.
Use systems and applications to deliver a seamless omnichannel shopping experience.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Help manage the store environment and customer experience by maintaining an energized pace, positive team environment, daily zone management, and sales focus.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Support daily office procedures, operational execution, and store maintenance.
Work with key partners to process shipments, restock and place products, maintain visual and display standards, and process omnichannel orders accurately and promptly.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Encourage open dialogue, follow-through, and support for the store team in keeping with an inclusive, people-first philosophy.
Collaborate with leadership on communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.