Third Key Holder

Family Dollar•Frankfort, IN

12d

About The Position

The Third Key Holder provides exceptional customer service by greeting customers, assisting with merchandise selection and location, answering questions, resolving concerns, and efficiently completing sales transactions. The role supports store operations by assisting the Store Manager with daily activities, maintaining accurate inventory, supporting deliveries and replenishment, and keeping the store clean and well stocked. In the absence of the Store Manager or Assistant Store Manager, the Third Key Holder may open or close the store, oversee store conditions, and provide operational assistance. The position includes guiding team members on Family Dollar operating practices and procedures when directed by the Store Manager, supporting sales through suggestive selling and promotion of add-on items, handling customer funds through the POS system, and assisting with asset protection. It also involves unloading and organizing deliveries, moving merchandise from the stockroom to the store, stocking and recovering shelves, maintaining records and cash register deposits or receipts, completing required position-based training, and following company policies and procedures. Other duties may be assigned.

Requirements

Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to regularly lift up to 40 pounds and occasionally up to 55 pounds from floor level to above shoulder height, with or without reasonable accommodation.
Adequate fitness to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
Ability to read, interpret, and explain operational directives to others.

Nice To Haves

Completion of high school or equivalent is preferred.
Management experience in retail, grocery, or drug store environments is preferred.

Responsibilities

Guide store team members on operating practices and procedures at the direction of the Store Manager, and communicate and explain applicable standards.
Greet, assist, and thank customers; answer questions and resolve customer inquiries and concerns.
Handle customer situations with the best interests of both the customer and the Company in mind.
Support sales by suggestive selling, advising customers about promotional items, and linking add-on items.
Maintain a clean, well-stocked store and recover merchandise.
Maintain a positive image with internal customers, external customers, and the community.
Accurately handle customer funds and process transactions using the POS system.
Assist with unloading delivery trucks, organizing merchandise, transferring stockroom merchandise to the store, and stocking shelves.
Support asset protection by maintaining a presence in the store and providing excellent customer service.
In the absence of the Store Manager or Assistant Store Manager, perform opening or closing duties and provide operational assistance to cashiers.
Maintain records and cash register deposits or receipts as needed when assuming store responsibilities.
Complete all position-based training on time.
Follow all Company Policies and Procedures.
Perform other duties as assigned.