Third Key Holder- Second Assistant

SPECS FAMILY PARTNERS LTD•Arlington, TX

7d•Onsite

About The Position

The Third Key Holder- Second Assistant supports the Store Manager and Assistant Store Manager in meeting store objectives, including maximizing sales, maintaining team member productivity, controlling payroll, and improving profitability. The role directly supervises hourly sales staff, stockers, cashiers, receivers, and other non-management team members, while also performing store functions as needed. The position includes keyholder duties such as opening and closing the store, managing alarm codes and calls, handling bank deposits and the safe, and supporting front-end cash controls. The role also helps train, schedule, and develop staff; supports guest service and sales; assists with hiring and discipline; and coordinates store operations, inventory, receiving paperwork, safety, security, and communication with support departments. This is a full-time position, typically 38 hours per week or more, with availability required during all business hours according to business needs. The schedule may vary from week to week. The job is physically active and involves regular standing, walking, bending, and lifting, with occasional heavier lifting and pushing or pulling. Employees must maintain a valid TABC Beverage Sellers Permit and, in some cases, a valid Food Handlers or Food Managers Permit.

Requirements

Previous supervisory experience or completion of the MIT program is required.
Must be over age 21 to work at Spec’s.
Must maintain a valid TABC Beverage Sellers Permit; a valid Food Handlers or Food Managers Permit may also be required in some cases.
Must be available without restriction or with minimal restrictions during all business hours; scheduling is based on business needs.
Must be able to read, analyze, and interpret general business information, including emails, business journals, and governmental regulations.
Must be able to write effectively for business purposes and communicate information to guests, team members, and support staff.
Must be able to perform basic arithmetic and calculate amounts such as discounts and percentages.
Must be responsible, reliable, committed to extraordinary service, patient, friendly, outgoing, self-starting, and able to complete assignments promptly.
Must be able to solve practical workplace issues, interpret written, oral, or electronic instructions, define problems, collect data, establish facts, and draw valid conclusions.
Must meet the physical demands of the role, including regular standing, walking, and bending; handling, reaching, and lifting; climbing and balancing; talking and hearing; and required vision abilities.
Must be able to lift or move up to 50 pounds regularly and up to 100 pounds or more occasionally using proper techniques and tools, and occasionally push or pull 50–100 pounds or more.
Must attend work physically according to a schedule set by the Store Manager and District Manager, which may vary with business needs.
Must not work outside scheduled hours without District Manager approval or work off the clock; work-related off-the-clock time must be reported to the Store Manager for correction.

Nice To Haves

Retail sales management experience is preferred.
An associate degree or higher is preferred.
Bilingual skills are a plus.
A valid Food Handlers or Food Managers Permit may be useful or required in some cases.

Responsibilities

Demonstrate the company mission statement and core values, and follow uniform standards.
Carry keys and alarm codes; open and close the store, operate the alarm system, and respond to after-hours alarm calls according to procedure.
Maintain confidentiality of codes and safeguard keys.
Manage bank deposits and balance the safe.
Respond to emails and phone calls as required.
Motivate team members and model guest-service standards and expected service behaviors.
Perform and demonstrate proficiency in store operations, including receiving, cashiering, stocking, sales, and paperwork.
Perform store duties as needed based on staffing requirements and the role being filled.
Properly use and maintain computers, registers, and scanner equipment.
Train team members in operational duties and TABC compliance.
Maintain cooperative working relationships and positive employee morale; communicate performance expectations, productivity, and accountability.
Support staff development and help sales staff and cashiers complete complicated or extraordinary transactions.
Resolve guest complaints courteously, involving the Store Manager or District Manager when needed; assist guests with product suggestions, including in-house brands when appropriate.
Supervise cashiers and review till reconciliations, including cash and other payment media.
Remain available at the front end to perform keyholder functions, including cash drops.
Ensure daily transaction records are prepared accurately.
Work with the Store Manager and Assistant Store Manager to create schedules and assign tasks.
Work with Loss Prevention to train and model safety and security expectations.
Document and report workplace injuries and instances of theft promptly and properly.
Inspect the store daily for pricing and price-tag accuracy, cleanliness, dust, and trip hazards; assign and maintain cleaning schedules at the Store Manager’s discretion.
Assist with hiring through the Human Capital Management system and with applying discipline under management guidance.
Assign and assist with inventory preparation, prepare for inventory, and assist with the inventory process.
Review receiving paperwork for accuracy before submission to Accounts Payable; research and resolve paperwork or document discrepancies, including inventory and payroll issues.
Communicate with store support departments as needed, including buyers, reconciliation, HR, Loss Prevention, and IT.
Support compliance with hours for full- and part-time team members.
Avoid coworker conversations when guests are present and limit personal cellphone use on the sales floor to work-related activities.
Carry out management directives efficiently and complete responsibilities carefully and attentively.
Practice teamwork, manage time, prioritize tasks, and manage stress in a fast-paced environment.
Follow company and OSHA safety regulations and complete other assigned projects and tasks, including cleaning restrooms when required.
Meet attendance and timeliness expectations.
Supervise hourly staff in day-to-day activities, including training, directing work, addressing complaints, and resolving problems with management input when necessary.