Third Key Holder- Second Assistant (83582)

Specs Family Partners•Irving, TX

About The Position

The Third Key Holder- Second Assistant supports the Store Manager and Assistant Store Manager in achieving store objectives, including maximizing sales, maintaining team member productivity, assisting with payroll controls, and driving profitability. The role directly supervises hourly, non-management team members and assists throughout the store, with proficiency in its operational functions. It is a full-time position, typically 38 or more hours per week, with availability required during all business hours according to business needs. Weekly schedules may vary. The position requires physical attendance and adherence to scheduled hours; working outside scheduled hours requires District Manager approval, and off-the-clock work is prohibited. The position performs keyholder duties, including opening and closing the store, managing keys and alarm codes, responding to after-hours alarms, handling bank deposits and the safe, and supporting front-end cash controls. It also helps lead guest service, train and develop staff, create schedules and assign work, support hiring and discipline processes, oversee store standards and safety, prepare for inventory, and resolve operational and paperwork discrepancies. The position reports to and follows direction from the Assistant Store Manager, Store Manager, and District Manager. It supervises hourly staff in daily activities, training, work direction, complaints, and problem resolution, with management input as needed. Work takes place in a retail store with a generally moderate noise level and possible exposure to outside weather conditions while serving guests. The role involves regular standing, walking, bending, climbing, balancing, and handling and lifting items. Employees must regularly lift or move up to 50 pounds and occasionally lift or move 100 pounds or more, and may occasionally push or pull 50–100 pounds or more. Physical attendance is required according to a schedule that may vary week to week.

Requirements

Previous supervisory experience or completion of the MIT program is required.
Must be over 21 years old to work at Spec's.
Must maintain a valid TABC Beverage Sellers Permit; in some cases, a valid Food Handlers or Food Managers Permit is required.
Ability to read, analyze, and interpret general business information, including emails, business journals, and government regulations.
Ability to write effectively for business purposes and present information and respond to questions from guests, team members, and support staff.
Ability to perform arithmetic with whole numbers, fractions, and decimals and calculate figures such as discounts and percentages.
Ability to solve practical workplace problems; interpret written, oral, or electronic instructions; define problems, collect data, establish facts, and draw valid conclusions.
Responsible, reliable, and committed to providing extraordinary service; patient, friendly, outgoing, self-starting, and diligent in completing assignments and finding further work.
Ability to manage stress in a fast-paced environment, prioritize tasks, and manage time effectively.
Ability to meet physical demands, including regular standing, walking, bending, climbing, balancing, handling, reaching, lifting, and communicating with and hearing team members and guests; close and distance vision, depth perception, and ability to adjust focus are required.
Must be able to lift or move up to 50 pounds regularly and 100 pounds or more occasionally using proper techniques and tools, and push or pull 50–100 pounds or more occasionally.
Physical attendance according to a schedule made by the Store Manager and District Manager is required; availability must be unlimited or minimally limited during all business hours.
Attendance and timeliness are required.

Nice To Haves

Retail sales management experience is preferred.
An associate degree or higher is preferred.
Bilingual skills are a plus.

Responsibilities

Demonstrate the company mission statement and core values, maintain uniform standards, and follow company and OSHA safety regulations.
Carry keys and alarm codes; open and close the store; arm and disarm the alarm; respond to after-hours alarm calls; and safeguard keys and codes.
Manage bank deposits and balance the safe.
Respond to work-related emails and phone calls as required, and communicate with store support departments as needed.
Motivate team members and model guest-service behaviors; assist guests with product suggestions and resolve complaints courteously, involving the Store Manager or District Manager when necessary.
Perform and demonstrate proficiency in store operations, including receiving, cashiering, stocking, sales, paperwork, and other duties as staffing needs require.
Train team members in operational disciplines, job functions, TABC compliance, safety, and security expectations; support staff development and maintain a cooperative working environment.
Communicate performance expectations, productivity, and accountability to employees; supervise hourly staff, direct work, address complaints, and help resolve problems.
Assist sales staff and cashiers with sales, including complicated or unusual transactions.
Supervise cashiers; review till reconciliations for accuracy; remain available at the front end for keyholder functions such as cash drops; and ensure daily cashier transaction records are prepared accurately.
Work with the Store Manager and Assistant Store Manager to create schedules and assign tasks; support compliance with scheduled hours for full- and part-time team members.
Walk the store daily to review pricing and price tags, cleanliness, dusting, and trip hazards; maintain and assign cleaning schedules at the Store Manager's discretion.
Assist with hiring using the Human Capital Management system and help the Store Manager apply discipline, with guidance from the District Manager and Human Resources as needed.
Assign and assist with inventory preparation, participate in inventory, verify receiving paperwork before submission to Accounts Payable, and research and resolve paperwork or document discrepancies, including inventory and payroll issues.
Immediately document and report workplace injuries and report theft.
Carry out management directives, maintain attention to detail, prioritize work, manage stress in a fast-paced environment, and meet attendance and punctuality expectations.
Avoid coworker conversations when guests are present and limit personal cell phone use on the sales floor to work-related activities.
Perform other assigned projects and tasks, including cleaning the restroom when needed.