Urban Outfitters Key Holder

Urban Outfitters•Minnetonka, MN

13d•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. The role supports store objectives and sales by setting an energetic pace, delivering genuine customer connections, and helping achieve operational and visual standards. The Key Holder serves as a brand representative, supports floor leadership and associate development, and contributes to an inclusive and service-focused store environment.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience working as a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a manner reflective of company values and uphold a service culture that fosters genuine customer connections.
Use customer feedback to understand customer perspectives and improve interactions.
Deliver an omnichannel shopping experience using available service tools, including MPOS, POS, and in-store and curbside pickup.
Lead on the sales floor by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and addressing zone and floor needs.
Teach and share product knowledge, brand messaging, and methods for providing exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects with the store management team.
Work with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Follow store safety standards and inventory accuracy practices, help reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide the leadership team with feedback on associate performance and promotability.
Develop new skills, respond openly to feedback, and enhance the customer experience through positive and authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.