Full-Time Key Holder, Margaux SF

Margaux•San Francisco, CA

13d•$25 - $30•Onsite

About The Position

Margaux is seeking a full-time Key Holder for its Fillmore Street store in San Francisco. The role supports the launch of the new store and its integration into the community, working closely with the Store Manager and Margaux HQ team. The Key Holder creates memorable, personalized shopping experiences through exceptional customer service, styling guidance, and knowledge of the Margaux brand and products. This position offers the opportunity to join a growing luxury fashion direct-to-consumer brand.

Requirements

At least 3 years of experience in contemporary or luxury retail.
A proven track record of cultivating meaningful client relationships.
Ability to develop a client book, with a strong customer network and aptitude for personalized outreach and retention.
Passion for the Margaux brand.
Friendly, energetic, professional, collaborative, and people-focused approach, with strong interpersonal skills.
Strong problem-solving ability and understanding of business operations.
Outstanding organizational and communication abilities, with attention to detail.
Ability to work a flexible schedule, including weekends, holidays, and special events.

Nice To Haves

Direct clienteling experience is strongly preferred.
Previous experience as a key holder is a plus.

Responsibilities

Deliver a personalized client experience on the sales floor by greeting customers, offering styling advice, and demonstrating comprehensive product knowledge.
Contribute to business growth and sales goals by understanding and responding to customer needs and addressing customer concerns promptly.
Maintain the selling floor according to brand standards and keep visual merchandising updated.
Assist with implementation and management of the in-store inventory strategy.
Maintain back-of-house inventory, proactively communicate stock issues, process returns, and support store operations.
Work with the Store Manager to identify ways to improve the store experience and implement strategies that drive business growth.