Key Holder (Full Time)

Boot Barn • Evanston, WY

8d • Onsite

About The Position

Key Holders engage with customers, create an exceptional in-store experience, and provide leadership and support to store partners. They represent Boot Barn’s Mission, Vision, and Values while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. They partner with the leadership team to help exceed store sales goals, develop the team, and perform assigned store operations. The role supports Boot Barn’s community-focused culture, which emphasizes collaboration, belonging, inclusion, and mutual support.

Key Holders foster a service and selling culture, build customer relationships, maintain sales metrics, and support merchandising, inventory processing, replenishment, and store housekeeping. They complete sales transactions and opening and closing procedures, maintain cash accountability, comply with company policies and applicable laws, and perform other duties assigned by management. The position requires retail sales experience, leadership and organizational skills, and availability for varied shifts, including nights, weekends, and holidays. Up to 10% travel may be needed to support local stores.

The work is primarily standing and walking, with frequent bending and lifting. Partners may need to lift, move, and carry up to 40 pounds. The workspace is described as clean, orderly, properly lighted and ventilated, with moderate noise levels. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organization skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Foster a service and selling culture and exceed customer expectations to build long-standing relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with processing merchandise and monitor and replenish floor stock.
• Accurately and efficiently complete sales transactions and maintain proper cash and media accountability at point-of-sale registers.
• Partner with the store leadership team to develop skills and improve performance metrics.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Adhere to and enforce applicable local, federal, and state laws and company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate high-quality work, attendance, and appearance.
• Provide leadership and support to store partners and contribute to team development.
• Support local stores with travel when needed, up to 10%.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed