Key Holder (Full Time)

Boot Barn • Tampa, FL

2d • Onsite

About The Position

Key Holders engage with customers, create an exceptional in-store experience, and provide leadership and support to store partners. They embody Boot Barn’s Mission, Vision, and Values while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. They partner with the leadership team to drive activity toward exceeding store sales goals, develop team members, and assist with store operations as assigned.

The role focuses on building customer relationships, communicating product knowledge, meeting sales metrics, maintaining merchandise presentation and store standards, processing and replenishing merchandise, and completing sales transactions accurately. Key Holders also perform opening and closing procedures, support team development, and comply with applicable laws and company policies. The position requires a variety of shifts, including nights, weekends, and holidays, and may involve up to 10% travel to support local stores.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organization skills.
• Availability to work a variety of shifts to meet business needs, including nights, weekends, and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write accurately to complete documentation and reports.
• Ability to see, hear, and speak to communicate with partners and customers.
• Vision abilities including close, distance, and peripheral vision, depth perception, and ability to adjust focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Foster a service and selling culture and build long-standing customer relationships by exceeding customer expectations.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable sales goals, including units per transaction, average dollars per transaction, item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, displays, merchandising, sales setup, and store housekeeping.
• Assist with processing merchandise and monitoring and replenishing floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at POS registers.
• Seek ways to develop skills and improve metrics in partnership with the store leadership team.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Follow and enforce applicable local, federal, and state laws and company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate high-quality work, attendance, and appearance.
• Support local stores with travel as needed, up to 10%.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed